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Member News: ParkHub Launches ‘Attendant Academy’ to Support Industry Advancement During the COVID-19 Crisis

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Parkhub Attendant academyThe company’s online courses aim to help prospective parking professionals develop skills for future employment.

DALLAS, May 7th, 2020 — ParkHub, the leading B2B parking technology company, has launched online courses designed to support the professional advancement of parking attendants during the COVID-19 crisis. The curriculum, coined Attendant Academy, provides in-depth training on ParkHub’s mobile point-of-sale technology, covers industry best practices, and offers certification to registrants who complete the virtual courses. The training is free of cost and available to the public at large.

“As our team witnessed the pandemic taking its toll on parking operations, we became driven to find a way to give back to the industry’s workforce,” said Jake Edsell, ParkHub’s Chief Operating Officer. “The training program we devised reflects the service we strive to provide our partners – comprehensive, forward-thinking, and ultimately, designed to empower. Additionally, we are excited about the prospect of providing our customers with highly trained employees that will decrease onboarding time as well as increase efficiencies once lanes and gates reopen.”

ParkHub serves over 300 professional sports teams, entertainment venues, universities, and State parks across the United States. The company’s mobile point-of-sale device, Prime, processes credit card and mobile payments, digitizes cash transactions, and authenticates prepaid parking passes supplied by numerous ticketing and parking reservation partners. All transactions are stored in Suite, ParkHub’s business intelligence tool, which provides real-time data and robust analytics.

By facilitating contactless payments, mitigating cash, and delivering timely data insights, ParkHub’s solutions are well-positioned to help clients adapt to operations in the aftermath of the Coronavirus. In the meantime, the ParkHub team plans to continue adding enrichment tools to the ParkHub University platform.

Find out more about ParkHub’s Attendant Academy and sign up for courses at this link: https://parkhub.com/parkhub-university/

 

About ParkHub

ParkHub is a Dallas-based technology company that provides software and hardware services for the parking industry. The company’s products provide multiple payment options, real-time reporting of parking revenue, support for dynamic pricing, and inventory availability and control. ParkHub technology integrates with many prepaid parking and ticketing providers. Founded by parking industry veteran, George Baker Sr., ParkHub has effectively fast-tracked traditional parking operations into the digital age. For more information, visit parkhub.com.

IPMI & Member News, Resources, Sustainability, Technology, Transportation & Mobility

Member News: Flowbird Uses Advanced Technology To Limit Contact During Transactions

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May 6th, 2020

Company focuses on reducing germ spread while supporting city financial health

Moorestown, NJ – Flowbird Group has announced recent developments that limit the amount of physical interaction with its parking kiosks and an alternative to avoid the kiosks altogether. The leader in curbside management, having been involved in downtown commerce for over 50 years, plays a critical role in urban mobility. The company’s solutions have helped cities worldwide collect vital revenue that is reinvested to provide invaluable services to the community. During this global pandemic, the physical and financial health of cities are being threatened, leading Flowbird to respond to the call.

One such feature is Flowbird’s latest release of pay station software called, “recall”, which is now available on the CWT smart parking kiosk.  How does it work? The recall feature makes a ‘token’ from the credit card used the first time a driver makes a transaction at a kiosk. The next time they return and swipe their card, the kiosk will suggest the same license plate number and phone number for text receipts. This limits the amount of physical interaction when entering their license plate number for pay-by-plate transactions, or entering their phone number for time expiration reminders and receipts. The recall function is an optional feature that the City operator can choose to enable on their kiosks.

While credit card use at Flowbird kiosks remain high and contactless payments rise in popularity, Flowbird reminds and encourages drivers to use ‘tap-to-pay’ methods whenever possible. Several Flowbird clients are in the final phases of launching contactless/NFC payments, including the ability to accept Apple Pay, Google Pay, Samsung Pay, and credit cards with the NFC symbol.  This method of payment eliminates another touchpoint at the kiosk.

For users who are not quite ready to interact with pay stations or meters, Flowbird continues to provide and make advances to its Flowbird mobile payment application. The latest release of the app was recently launched at the end of April, giving drivers the option to search, filter, book and pay for a parking reservation before they even leave their home.  This gives motorists a completely contactless parking experience.

“Our number one concern will always be our customers and their safety,” said Benoit Reliquet, President of Flowbird, North America, “Over the last several months, we have also seen city revenues dropping tremendously, so it is important that we offer as many ways as possible for cities to continue to collect parking fees while ensuring the health and wellbeing of its citizens.”

Currently, Flowbird supports over 40,000 parking pay stations for over 600 customers throughout the U.S.  Their mobile apps have been deployed in over 600 municipalities and universities around the world including 100 locations in the United States, with over 1.5 million mobile users globally.

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Flowbird US Media Contact
Sean Renn – Vice President of Marketing & Communications
856-220-1577
sean.renn@flowbird.group
www.flowbird.group

IPMI Blog, Resources, Safety & Security, Transportation & Mobility

Embracing Technology: Enhance Customer Protection and Experience

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technology contactless paymentsBy Jon Martens, CAPP, AICP

Major changes have occurred since the mandatory COVID-19 restrictions. Social distancing and PPE (personal protective equipment) have become common discussion points. Grocery stores have added cashier shields, marked spacing on the floor, metered customers, and facemasks. Several retail stores are pushing scan-and-go options to allow customers to shop without any direct interaction with store staff. (I’ve been using scan-and-go at Sam’s Club for a few years now—it is awesome!)

As we take these lessons to the parking industry, now is the time to think about how we will be interacting with our customers. Many options that may not have been considered before the outbreak will likely gain acceptance and even be sought after by the consumer.  These include adding contactless payments using an NFC reader to allow payment with your cell phone (or even smartwatch) rather than interacting with a credit card reader or using cash. Reservations that allow entry and exit with a license plate or bar code will likely see a surge in popularity as users plan their trip in advance. Hands-free monthly parking access will no doubt be considered the new standard, most likely with license plate recognition, AVI, or Bluetooth.

Consider going asset-light by adding a parking payment app or marketing an existing app.  Public service announcements can be helpful to get the word out to a receptive audience that has increased interest in avoiding unnecessary touching and interaction with public devices. If pay-by-plate is not already in place, it may be worth considering to improve efficiency and reduce officers potential exposure from walking an enforcement route.

These are challenging times. My prediction, along with many other parking professionals, is that now is the time to embrace technology that facilitates frictionless parking and reduce unnecessary public exposure.

Jon Martens, CAPP, AICP, is a consultant at Walker Consultants and a member of IPMI’s Technology Committee.

Education & Training, Resources, Safety & Security, Sustainability, Technology, Transportation & Mobility

IPMI Sustainability Framework

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International Parking & Mobility Institute’s

Framework on Sustainability for  Design, Management & Operations

Revised on March 2020

Sustainability in parking and transportation means meeting “the needs of today without compromising the ability of future generations to meet their own needs.”1 To be successful, transportation solutions and sustainable practices should balance economic feasibility, public health and welfare, and consideration of environmental effects. These sustainable practices work to reduce fossil fuel use and carbon emissions, air and water pollution, and land use.

 

IPMI serves as a thought leader, information clearinghouse, and driving force for increasing sustainability practices in the parking, transportation, and mobility industry.

1Defnition of Sustainability from the Brundtland Report, United Nations, 1987.

Sustainability Framework image 1

GOALS: IPMI’s Framework on Sustainability identifies several goals, organized into three categories:

Knowledge & Research:

Knowledge & Research:

 

  • Document case studies and research to create a body of knowledge about best practices in parking, transportation, and mobility.
  • Identify effective, innovative technologies with a proven return on investment that support sustainability goals.
  • Increase education, awareness, and information sharing to disseminate relevant knowledge widely throughout the industry.

Programs & Operations:

Programs & Operations:

 

  • Prioritize transportation demand management (TDM) and access and mobility management programs that decrease single-occupancy vehicle trips, congestion, and vehicle miles traveled.
  • Decrease reliance on fossil fuels by increasing energy efficiency, using alternative fuels, or generating renewable energy as part of daily operations. Promote fuel-efficient vehicles and accommodate the growing use of electric vehicles.

Planning, Design, & Construction:

Planning, Design, & Construction:

 

  • Promote practices in planning, design, retrofitting, and construction of parking, and/or transportation (micro-mobility, transit, shared-use vehicles, bike/ped, TNCs) facilities that reduce the long-term environmental effects of land use decisions. Ensure the facilities factor in human mobility needs as well as vehicle requirements.
  • Make informed decisions based on long-term environmental impacts, durability, payback period, and lifecycle costs related to material and technology selection, including effective natural resource management and waste reduction.

ACTION ITEMS:

IPMI supports this framework through nine specific strategies:

1. Developing and maintaining a comprehensive library of online and face-to-face training on topics related to sustainability, including learning opportunities at the annual IPMI Conference & Expo.

2. Maintaining our strategic partnership with the United States Green Building Council (USGBC), Green Business Certification Inc. (GBCI), and the Parksmart program--the only sustainability rating system designed for structured parking facilities.

3. Publishing resources through a variety of media, including Parking & Mobility, related trade publications, the IPMI blog, and social media on solutions that reflect a balance between economics, public health and welfare, and reduced environmental effects.

4. Encouraging and recognizing achievements and improvements in sustainable parking and transportation, in partnership with Parksmart, through recognition, press, and awards programs.

5. Providing critical sustainability content through professional development programs, including online training, the CAPP credential, APO accreditation, and the Parksmart Advisor program.

6. Creating forums for peer-to-peer sharing and best practices on sustainable parking design, transportation management, and operations, including established and expanding mobilty options.

7. Developing and sharing research, tools, and resources that result in energy efficiency, informed material and technology selection, the availability of multi-modal transportation options, effective natural resource management, and the use of waste reduction strategies.

8. Forging and maintaining strategic partnerships with government agencies and nonprofit organizations to facilitate goal setting, information sharing, and funding incentives that encourage investing in sustainable parking and mobility solutions.

9. Communicating with media, influencers, and the public to create awareness of the positive effectst parking and mobility professionals can have on sustainability initiatives and outcomes.

Sustainability Library

A Guide to Parking - IPMI coverA Guide to Parking provides information on the current state of the industry, providing professionals and students with an overview of major areas of the parking, transportation, and mobility industry.

More than 30 subject matter experts contributed to this comprehensive volume, including chapters on sustainability, transportation demand management, and more.

 

Sustainability Parking management hand bookSustainable Parking Design & Management: A Practitioner’s Handbook is the industry’s first reference book on sustainability.

 

 

 

Parksmart & the USGBC

Parksmart USGBC standard imageParksmart defines and recognizes sustainable practices in parking structure management, programming, design, and technology.

Industry-driven and field tested, Parksmart distinguishes the progressively designed and managed parking facilities shaping tomorrow’s sustainable mobility network.

IPMI is the USGBC’s exclusive provider of Parksmart Advisor Training.  Courses educate advisors on the Parksmart program and how to guide owners through the certification process.

Additional Resources

Search IPMI’s Resource Library to explore the comprehensive resources available on highlighted topics; browse categories or search by keyword.

Special thanks to IPMI’s Sustainability Committee and Parksmart community for their ongoing dedication to promoting sustainability in the industry.

Download PDF here

 

ipminstitute.kinsta.cloud

 

 

Frontline, IPMI Blog, Resources, Safety & Security, Sustainability, Transportation & Mobility

The Parking & Mobility Industry Comes Together in a Time of Need

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parking COVID-19 community collaborationBy Brett Wood, CAPP, PE

This blog is part of a special series on curb management and COVID-19. A joint effort of IPMI, Transportation for America, and ITE, this series strives to document the immediate curbside-related actions and responses to COVID-19, as well as create a knowledge base of strategies that communities can use to manage the curbside during future emergencies.

There is an enduring human spirit that persists in crisis. The COVID-19 pandemic has put that spirit to the test, forging stronger bonds within and between our communities, our industries, our nation, and our humanity. Lately, I have been struck by how closely connected we all are.

I don’t need to tell you how strange, trying, and scary these weeks have been. But what you might not know is while everyone was figuring out how to work from home, keep their business afloat, or protect their loved ones, professionals across the parking and mobility industry were hard at work trying to support those activities.

Our communities are normally test beds for ongoing transportation innovation, but this pandemic has accelerated the need for creative use of our resources and emphasizes the importance of collaboration between colleagues. Although every community has unique features, hopefully practices that work well in one community rapidly multiply across the country. The past few weeks have seen that concept accelerate to hyper speed.

As communities enacted new policies to protect citizens by minimizing the spread of the coronavirus, their parking and mobility programs adapted curb management and parking policies to address emerging priorities. Rapid installation of temporary loading zones for restaurant curbside pickup and paid parking and enforcement policy changes to help homebound residents were needed to support business and residential communities. Supportive parking policies for healthcare and other essential workers were critical to ensuring safe, efficient, and quick access to parking as hospitals expanded triage areas into their parking lots.

Behind these changes was an amazing network of professionals connecting in rapid fashion to share ideas, discuss challenges, and offer support. A few resources that truly helped to connect folks included:

  • City groups functioning through International Parking and Mobility Institute (IPMI), the Institute of Transportation Engineers (ITE), and Transportation for America’s 2020 Smart Cities Collaborative came together in a grassroots fashion to help discuss, test, implement, monitor, and triage curbside changes. Through a variety of channels – emails, Slack, and good old phone calls – policies implemented on one side of the country quickly made to the other side.
  • The IPMI Forum, an online IPMI member resource, provided a place for professionals to ask questions, compare ideas, and discuss how to adapt policy. As bigger cities created their policies, they trickled down through this network.
  • Transportation for America’s Smart Cities Collaborative Slack channel provided a simple, effective forum for member cities to discuss and share responses and solutions to COVID-19.
    • Smart Cities Collaborative member Chris Iverson from the City of Bellevue, Wash., shared that, “Once restaurants were mandated to shift to delivery and pick-up operations only, we reached out to the Collaborative to see what curbside best practices other cities were implementing. It helped immensely that everyone in the Slack channel was already focused on curbside management practices, and the transition to crisis mode was made easier with the help of the Collaborative.”
  • The National Association of City Transportation Officials (NACTO) launched a Transportation Resource Center public tool for cities to share information and develop effective responses to this evolving global crisis. It provides actionable examples of how cities around the world are addressing critical tasks, such as:
    • Helping healthcare and other essential workers get safely where they’re needed while protecting transit operators and frontline staff.
    • Creating pick-up/delivery zones to ensure that residents can access food and essential goods.
    • Managing public space to encourage physical distancing.
    • Deploying effective public communications and signage.
  • The American Association of State Highway Transportation Officials (AASHTO) is collecting a variety of transportation data to assist in understanding recent changes to travel of people and goods in response to COVID-19

Collectively, this network helped keep businesses running, supported stay-at-home orders, and facilitated the needs of healthcare systems. In a joint effort, IPMI, Transportation for America, ITE, and other partner organizations are documenting these actions and their impacts. They plan to provide summary blogs, articles, and peer reviewed white papers to help communities understand, plan, mitigate, and forge ahead through future emergencies.

If you have a good story, please share it with brett@woodsolutionsgroup.com.

Brett Wood, CAPP, PE, is president of Wood Solutions Group.

IPMI & Member News, Resources, Transportation & Mobility

Member News: ParkHelp Merges with Parking Sense, Expands Product Line

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ParkHelp Logo(Porirua, New Zealand – 4/28/20) ParkHelp and Parking Sense, leading providers of parking guidance solutions, recently announced the merger of the two companies to create the world’s leading provider of parking sensors and guidance systems for indoor and outdoor parking lots and structures.

The new company, ParkHelp Technologies, has significantly expanded its reach and product lines, creating the widest and most unified range of parking sensors available to customers on the market today.

ParkHelp, a parking guidance system company and early pioneer in single-space parking sensors for both indoor and outdoor parking facilities, was founded in Barcelona, Spain in 2004 by Alexis Puig. Parking Sense, the newer of the two companies, disrupted the the parking industry by offering a cost-effective, comprehensive, and easy to install suite of intelligent parking solutions.

The combined entity of ParkHelp Technologies is expected to exceed 1 million spaces under management in 2020.

News of the merger follows the appointment of Ed Robinson as CEO and executive director earlier this year, as well as Matt Taub being appointed Executive Vice President of Sales. Both Robinson and Taub will continue in their respective roles under ParkHelp Technologies. Alexis Puig, ParkHelp’s founder and CEO, joins ParkHelp Technologies’ executive team as Founder and General Manager EMEA and LATAM, and leads the design of next generation hardware and connected systems.

“This merger has proven to be a tremendous cultural and technological match,” said ParkHelp Technologies CEO Ed Robinson. “We now have super accurate single-space sensors for covered and uncovered parking, from desert to snowy conditions.”

ParkHelp Technologies’ combined set of sensors, including ultrasonic indoor sensors, outdoor wireless sensors, and car counters, will be immediately available to all existing customers and position the company as the premier provider of parking guidance systems.

In addition, ParkHelp Technologies is planning a Q2 release an improved outdoor sensor and a next generation parking camera to address critical gaps in smart parking technology as well as upgrading all sensors with Bluetooth capabilities.

Moving forward, ParkHelp Technologies will continue to invest in the depth and breadth of its product line as they lead the disruption of the parking industry.

“The future of parking will be built on the back of a robust network of sensors and an integrated technology platform combined with superior customer service—and we are very excited to be joining forces to help lead this change,” said Alexis Puig, ParkHelp’s founder and CEO.

The parking industry is estimated to be worth between $11 and $20 billion in the US alone, yet the smart/automated parking segment is still in the early stages of growth, with some researchers projecting an aggressive 13.4% CAGR between 2019 and 2025. With new leadership in place and as a result of this strategic merger, ParkHelp Technologies is well positioned to lead the industry through an exciting period of innovation and growth.

About ParkHelp Technologies:

ParkHelp Technologies, the product of the 2019 merger of two international parking system companies – ParkHelp (Est. 2004 in Spain) & Parking Sense (Est. 2014 in New Zealand) – offers the widest and most unified range of parking sensors available on the market today.

Headquartered in New Zealand, ParkHelp Technologies has regional offices in Spain, Brazil and the United States, with 42 employees worldwide, and is currently partnering with 400+ customers, in 50+ countries and is expected to exceed 1 million spaces under management in 2020. For more information, visit http://www.parkhelp.com.

 

IPMI & Member News, Resources

Member News: Cornell “Ghost drivers” Test Cultural Reactions to Autonomous Cars

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By Melanie Lefkowitz 

In a series of studies conducted in three countries over more than five years, a Cornell Tech-led team has pioneered the use of “ghostdrivers” – cars with drivers disguised under a car seat-like hood, to make the car appear driverless – in order to assess and compare how pedestrians across cultures might actually behave when encountering these cars on the roads.

Read more here

Online Instructor Led Course: Analysis and Application of Technology

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Two day Course: July 28 and 30th

About the course:  The development and introduction of new technology in all aspects of our lives is happening at a pace never experienced before. This is certainly true in how we manage and conduct business in the parking and mobility sector. In this session we will discuss new and emerging technologies, the associated advantages and disadvantages, factors to be determined when considering implementing technology, and what constitutes a successful implementation. This aligns with content in Domain VI of the CAPP Exam Content Outline.

At the completion of this course you will be able to:

  • Evaluate new technology to become a ‘smart consumer’.
  • Recite your business model including how new technology fits into your organization.
  • Determine a need before selecting a solution.
  • Craft an effective plan for the consideration and implementation of technology.

 

Register button

Presenter – Tom Wunk, CAPP, is Vice President of Sales Engineering PARCS Solutions for T2 Systems and has been in the parking control industry since 1973. He is a Certified Administrator of Public Parking. A product of the State University of New York system, he has developed and provided training presentations for the IPMI, ASIS, PIE, and the AAAE. He is a member of the IPMI Technology Committee, the IPMI Educational Committee, the Smart Card Alliance, and the EMV Migration Forum.

Course Credits: 4 CAPP Points for Candidates and 4 CAPP Points for recertificants in Program Type 5.

Cost:

  • $150.00 U.S. for IPMI members
  • $300.00 US for Non-members

This is a two-day course on July 28 and 30, 2020

View browser and system requirements.

Online Instructor Led Course: Analysis and Application of Technology

Leave a comment

Two day Course: July 28 and 30th

About the course:  The development and introduction of new technology in all aspects of our lives is happening at a pace never experienced before. This is certainly true in how we manage and conduct business in the parking and mobility sector. In this session we will discuss new and emerging technologies, the associated advantages and disadvantages, factors to be determined when considering implementing technology, and what constitutes a successful implementation. This aligns with content in Domain VI of the CAPP Exam Content Outline.

At the completion of this course you will be able to:

  • Evaluate new technology to become a ‘smart consumer’.
  • Recite your business model including how new technology fits into your organization.
  • Determine a need before selecting a solution.
  • Craft an effective plan for the consideration and implementation of technology.

Register button

 

Presenter – Tom Wunk, CAPP, is Vice President of Sales Engineering PARCS Solutions for T2 Systems and has been in the parking control industry since 1973. He is a Certified Administrator of Public Parking. A product of the State University of New York system, he has developed and provided training presentations for the IPMI, ASIS, PIE, and the AAAE. He is a member of the IPMI Technology Committee, the IPMI Educational Committee, the Smart Card Alliance, and the EMV Migration Forum.

Course Credits: 4 CAPP Points for Candidates and 4 CAPP Points for recertificants in Program Type 5.

Cost:

  • $150.00 U.S. for IPMI members
  • $300.00 US for Non-members

This is a two day course offered on July 28 and July 30, 2020.

View browser and system requirements.

IPMI & Member News

Member News: Parker Technology Partners with Greenleaf Hospitality Group in Kalamazoo, MI

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Indianapolis, IN—Parker Technology, the leading provider of parking customer service, has successfully been providing 24/7 customer support for the Radisson Plaza Hotel in Kalamazoo, MI since September. With Parker’s customer service platform, guests and visitors to the Radisson Plaza Hotel can immediately reach a Parker Technology customer service representative if they experience problems when entering or exiting the hotel garage. Parker’s call buttons are integrated into all of the hotel’s parking payment kiosks to provide instant access to their cloud-based platform, and thus a connection to their customer service reps. The Radisson Plaza Hotel is owned and operated by Greenleaf Hospitality Group.

“Greenleaf Hospitality Group (GHG) was excited to identify Parker Technology as a solution provider within the Parking Access and Revenue Control (PARC) world that focused on the Customer Care challenges that a parking operation can present to both our parking guests and our PARC operator team. Due to the breadth of clients Parker Technology partners with, we are leaning on them as experts in this space to collaborate with us to provide the best solutions for our parking guests. It is not a one and done conversation either, we are routinely monitoring Parker’s customer service reps’ recorded interactions with our parking guests to identify ways to continuously improve the experience for everyone involved. We are learning and discussing what works and what does not, as well as how to prevent certain types of issues from arising in the future. Parker Technology listens to us as a partner as we tackle the opportunities together; they are truly an extension of our own customer service team. We are excited to see their business model grow and be part of the story to develop a new standard of PARC related Customer Care through ongoing continuous improvement, engagement and passion for the customer!” – GHG’s PARC Experience Task Force

In today’s increasingly automated parking industry, customer support platforms often provide the sole connection between parkers and trained professionals who can help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the US reach out to customer service professionals via call buttons at least 85 million times. This statistic is extrapolated from the Parker Technology platform, which also records and analyzes data about each call to determine which issues are most common and help hotel administrators better manage their parking resources.

“We are delighted to be partnering with Greenleaf Hospitality Group to offer customer support to the Radisson Plaza Hotel’s parking patrons and guests,” said Brian Wolff, president and CEO of Parker Technology. “A hotel’s parking garage is often the first experience a guest has at a hotel, and our parking customer service platform can have a vital role in guest satisfaction. We are proud that Greenleaf Hospitality Group has entrusted their guests’ satisfaction to us.”

Background

Greenleaf Hospitality Group (GHG) is comprised of Radisson Plaza Hotel, Wings Event Center, Wings West and several outlets located in each. GHG aims to make a positive impact on the greater Kalamazoo community by providing premier establishments of dining, hospitality, and entertainment. Learn more at greenleafhospitalitygroup.com.

Parker Technology is a fast-growth tech-led software and services company that provides parking facilities with a premium customer experience, by helping resolve issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed customer service specialists answer and resolve intercom “help” calls 24/7, and boasts being the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments and outcomes and ensures customer service calls are answered. Learn more at www.helpmeparker.com.