How to Succeed in a Changing Workplace (Three Part Series) – Session 3: Changing Group DynamicsReview the three phases of change and steps to effectively implement change.
Instructor: Kim Jackson, CAPP
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
Developing Workplace ResilienceReview the concept of workplace resilience, discuss the importance of developing personal and professional resilience, and identify individual “attitude anchors” to maintain resilience.
Instructor: Cindy Campbell
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
Review the four sources of workplace conflict, explore resolution strategies based on the needs of others, and examine the importance of active listening.
Instructor: Cindy Campbell
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
How to Succeed in a Changing Workplace (Three Part Series) Session 2: Identifying the Phases of Change
Review the three phases of change and steps to effectively implement change.
Instructor: Kim Jackson, CAPP
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
Review the three phases of change and steps to effectively implement change.
Session 2: Identifying the Phases of Change
Instructor: Kim Jackson, CAPP
Limited to 25 registrants.
$30 per attendee, or $75 for any three Frontline Friday sessions.
Key Components to Composing Effective Emails
Review the potential benefits and detriments of email communication and explore ways to resolve issues and make effective connections with email recipients.
Instructor: Matt Penney
Limited to 25 registrants. Registration coming soon.
$30 per attendee, or $75 for any three Frontline Friday sessions.
Two Day Course – July 14, 2020 and July 16, 2020, 1:00 PM ETCost to attend: $150 for IPMI members; $300 for non-members.
In this intermediate level course, industry leaders will be provided wicked problems and practice how to solve them. Learn what makes a problem wicked. The easy problems are solved, the ones left for executives are wicked.
Objectives:
Presenter: Dr. Andrea Hornett
Andrea Hornett taught strategy at Penn State and is retired from the business faculty at Temple University, Philadelphia, PA. Dr. Andy researched virtual teams at Xerox, earning her doctorate at The George Washington University. She has more than a hundred presentations and peer reviewed publications in organizational problem solving and learning, leadership, ethics, and knowledge transfer. In her extensive business career, she developed and consulted on global strategies and organizational solutions (e.g. DuPont Pharmaceuticals, The GAP, National Alliance of Business, Manufacturers’ Association of the Delaware Valley).
Course Credits: 4 CAPP Points for Candidates and 4 CAPP Points for recertificants in Program Type 5.
Two Day Course – July 14, 2020 and July 16, 2020, 1:00 PM ETCost to attend: $150 for IPMI members; $300 for non-members.
In this intermediate level course, industry leaders will be provided wicked problems and practice how to solve them. Learn what makes a problem wicked. The easy problems are solved, the ones left for executives are wicked.
Objectives:
Presenter: Dr. Andrea Hornett
Andrea Hornett taught strategy at Penn State and is retired from the business faculty at Temple University, Philadelphia, PA. Dr. Andy researched virtual teams at Xerox, earning her doctorate at The George Washington University. She has more than a hundred presentations and peer reviewed publications in organizational problem solving and learning, leadership, ethics, and knowledge transfer. In her extensive business career, she developed and consulted on global strategies and organizational solutions (e.g. DuPont Pharmaceuticals, The GAP, National Alliance of Business, Manufacturers’ Association of the Delaware Valley).
Course Credits: 4 CAPP Points for Candidates and 4 CAPP Points for recertificants in Program Type 5.
By Kevin White, AICP
Like many other sectors of the economy, the parking and mobility industry has been affected significantly by the COVID-19 pandemic. Despite significant impacts on revenue, staffing, and other functions, municipal operations have deftly adjusted to local conditions and are planning in earnest for an uncertain future as cities and states begin to re-open and we move further into this period of “new normal.” While we have all read and heard a variety of prognostications of what the future of parking and mobility might look like, there is a great deal of uncertainty inherent in all of it.
Looking to the immediate and more long-term future, cities should focus on what they know to be true and what they can control. The new normal places significant importance on being nimble, open, and transparent, and leveraging technology and data to serve customers, understand the parking and mobility demand profile, evaluate performance, and make operational adjustments as the situation evolves.
Chrissy Mancini Nichols and I authored a 10-point roadmap for navigating the new normal in parking and mobility. We hope it’s helpful.
Kevin White, AICP, is a parking and mobility consultant with Walker Consultants.
Pre-registration required to attend.
Free to all industry professionals
In response to the current pandemic, our frontline staff are tasked to carry out their work assignments in disruptive, creative and ever-changing ways. Interactions with customers, on-going process modifications, public expectations, as well as recognizing the need for self-care are all on the table for discussion.
Come prepared to network, ask questions, share your current experiences and learn from your peers during this interactive session.
Moderator: Cindy Campbell
Cindy Campbell, Senior Training & Development Specialist, International Parking & Mobility Institute. With over 35 years of experience in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training program. Cindy is a Past Chairman of the Board for the IPMI and is credited as one of the founders of the Parking Matters® initiative. Prior to joining the staff at IPMI, Campbell served as Associate Director of University Police for California Polytechnic State University. She is now dedicated to providing staff training, motivation, and skill enhancement through IPMI onsite training programs.
