Tag Archives: COVID-19

Diversify Your Portfolio

Diversify your Portfolio blogBy Robert Ferrin

A phrase often heard from a financial advisor is resonating with municipal parking operators throughout the nation as we feel the effects of COVID-19 on our budgets.

COVID-19 has affected so many things in our world, not the least of which has been parking and transportation demand habits. Nearly immediately, cities saw their meter revenue either disappear completely or drop anywhere from 80 to 90 percent. In Columbus, we saw our meter revenue plummet 85 percent—a revenue stream that accounts for over 90 percent of our non-citation revenue.

Municipal parking practitioners have been talking about curb lane management and smart loading zones as a way to manage our asset to the highest and best use. While it remains true that loading and unloading activities continue to increase, especially in the time of COVID-19, it has become very clear that cities need to take the next step to not only allocate space at the curb for pick-up and drop-off but also monetize and capture revenue from these activities. The challenge is that these activities take place in minutes and not hours like a traditional parking session. Finding the right technology, leveraging our great vendor community, and solving for enforcement and maintaining compliance in these zones won’t be easy but are all necessary.

Our revenue streams must diversify so we can weather this storm and future storms on the horizon. I’m excited to see what innovations are born out of this crisis and how we as parking practitioners continue to serve our communities.

Robert Ferrin is assistant director for parking services with the City of Columbus, Ohio.

 

Communication in a Virtual Training World

Virtual world blog postBy Kim E. Jackson, CAPP

I have the distinct honor of being a trainer for IPMI. I have been training for the past 23 years and one of the major highlights has always been the face-to-face interactions with trainees. During COVID-19, I decided to participate in Frontline Training Live Class Series in addition to teaching a session during the IPMI Virtual Parking & Mobility Conference & Expo. What an incredible experience! I was challenged in ways I did not think possible and realize this experience will make me a better manager.

In the world of Zoom and virtual meeting space, the interactive feedback I was used to during in-person trainings was often a black square, sometimes an initial and last name, making it impossible to see trainees’ reactions to the information I was sharing. Now there were those brave souls who turned their cameras on; they have no idea how helpful that was to this trainer.

Then there are the chat functions—a great feature when you have a co-facilitator, but very nerve wracking when training or teaching solo. It is nearly impossible to keep up with the flood of messages being shared to your questions or comments from others in attendance.

So you may be asking: How can this help me become a better manager? I have learned to be patient with the silence. I have learned eye contact, something I highly value, is not always necessary for comprehension or understanding. It is OK to take a risk and trust your own skills and abilities to communicate in any situation!

Kim E. Jackson, CAPP, is director of parking and transportation at Princeton University and an IPMI trainer.

 

Sharing Our COVID-19 Knowledge

COVID-19 new normal blogBy Nicole Chinea, CAPP

I recently went out to dinner post-COVID. I have to admit, it was a bit scary. Despite what is going on in our world at the moment, I am grateful to say that this is the first time I have felt fear from going to dinner with friends.

The area we ate was busy and outdoors. When we arrived, we were unable to find a parking space. Different day, same problems. Parking was free in this area. As we circled looking for a parking space, I felt like a fish looking at the world from a bowl.

I took mental notes of each step I made. Door handles. Elevator buttons. People. Yes, we had to take an elevator to get to the restaurant. Four months ago I wouldn’t have thought twice about this and would have probably only observed if the elevator was clean, air conditioned, etc.

While my evening was wonderful, it brought to light so many things that never really mattered before. My mind immediately started listing solutions that we now will use in parking and could have made my experience different: A lot attendant to point out the shortest and safest route to the restaurant. Signage to encourage visitors to use the stairs versus the elevator. Hand sanitizer in the elevator lobby.

Parking professionals are great at sharing solutions and ideas among our network. However, our knowledge can be helpful if extended further given our new normal.

Nicole Chinea, CAPP, is senior project manager with WGI.

What’s the Answer?

Whats the answer blog postBy David Feehan

These have been particularly sad and disheartening days for me. I am a native of Minneapolis, Minn., a city that has always prided itself on being enlightened when it comes to race. I owned a house just off Lake Street, where the burning and looking occurred. My nephew knew George Floyd from the club where he worked. In the 1970s, I directed a Model City program in this neighborhood that sought to encourage better communication among a very diverse group of residents. I thought my hometown was working hard to improve communities and race relations. Then George Floyd was murdered, and cities around the world exploded.

What can parking professionals, city officials, and other concerned citizens take away from the ongoing protests? We would be well advised to listen to what the protesters are saying.

Any examination of police policies, practices, and training is a must. Obviously, some cities have made greater progress in this area than others. Apparently, Minneapolis has not been a leader in this regard. But most parking facilities use either private security officers or municipal police. How prepared are we for incidents like some of the recent tragic killings in the Twin Cities and elsewhere? Most of these incidents have included an automobile.

The parking industry has made strides in hiring and promoting people of color. IPMI has worked to increase diversity, but even IPMI’s board and staff are not as representative of the employee base of most our members as they could be.

I am part of an online public policy discussion forum. I noted as we have discussed the George Floyd incident and subsequent protests that only one of our forum members is a person of color, and he is Hispanic. I questioned how many members of our group have personal friends who are African American, with whom they could have a heart-to-heart conversation concerning race relations. I’m sure most of us have Black colleagues with whom we work, but have we ever invited them to our homes? The answer to our current dilemma begins with understanding, and my guess that understanding that leads to positive change is in short supply these days.

I have a great fear that our downtowns and community business districts (all of which depend on parking) are in great jeopardy because of the COVID crisis. We don’t need to see boarded-up buildings or burned shells as we work to recover. I don’t have all the answers, but I know recovery has to begin with communication and understanding. Let’s get started.

David Feehan is president of Civitas Consultants, LLC.

Member News: LEXPARK Engages AMG Payment Solutions for Credit Card Processing

AMG_LogoThe Lexington & Fayette County Parking Authority (LEXPARK) recently selected AMG Payment Solutions (AMG) as their new credit card processing vendor.

AMG will provide their niche processing services across LEXPARK‘s entire parking ecosystem, complementing a comprehensive team of solution providers including:

  • IPS smart meters
  • T2 pay stations
  • Courthouse, Helix, Transit Center and Victorian Square garages
  • PaybyPhone
  • Online web payments
  • Barnacle payments
  • In person office payments

 

Utilizing AMG’s industry leading processing platform for small ticket parking transactions, LEXPARK will achieve significant operating cost reductions. Gary A. Means, CAPP, Executive Director at the Lexington & Fayette County Parking Authority in Lexington, KY provided his views about establishing a new relationship with AMG. “We are excited to engage with AMG Payment Solutions and their niche payment platform for on- / off-street parking operations.  We are always looking for ways to be more economically efficient, especially now as the U.S. re-opens from the Covid-19 pandemic. LEXPARK had 1 full month with AMG prior to the Covid-19 lockdown and the savings look very promising, especially at our IPS meters and the PayByPhone app, where many transactions are $2 and lower.”

 

The savings retained by partnering with AMG will allow LEXPARK to utilize those funds for higher and better uses in their operation including technology enhancements, customer service, infrastructure, and more. In addition to LEXPARK, AMG provides similar services to over 150 U.S. cities parking operations including Manhattan Beach CA, Hermosa Beach CA, Asbury Park NJ, Princeton NJ, Newark NJ, Bloomington IN, Athens GA and Tempe AZ.

 

About AMG Payment Solutions:

AMG is a boutique merchant processing firm with a significant focus on the United States parking industry.  AMG utilizes the First Data North processing platform for their clients, and currently partners with over 150 cities nationwide to reduce their credit card processing costs at parking meters, parking pay stations (kiosks) and mobile payment apps like ParkMobile, Passport or PayByPhone.

AMG specialize in processing the $1-$5 parking transactions cities incur each and every day. AMG offers preferred interchange rates with both Visa and MasterCard on the small ticket “regulated” debit card transactions, and these rates are only available with AMG.

AMG services municipalities, universities, healthcare facilities, and parking management companies to help process parking revenue and significantly reduce client costs.  AMG clients save between 15%-50% compared to their previous merchant service provider.

 

Member News: DDOT Encourages Contactless Payments For City Parking with the ParkMobile App

ParkMobile - New LogoAmid COVID-19 concerns, the ParkMobile app will allow people to avoid touching the meter and pay for parking on their mobile device.

Washington, DC – June 2, 2020ParkMobile, the leading provider of smart parking and mobility solutions in the United States, announced today a new partnership with the District Department of Transportation (DDOT) in Washington, D.C., to promote contactless parking payments to reduce the number of people touching the meters. The mobile payment option protects the safety of both the people paying for parking and DDOT’s workforce by reducing physical interactions with meters at over 19,000 parking spaces around the city. With the recent COVID-19 crisis, many city leaders across the country are encouraging residents to use the app versus the meter to prevent the spread of the virus.

“We are proud to work with DDOT on this important initiative to promote contactless parking payments in Washington D.C.,” says Jon Ziglar, CEO of ParkMobile. “We have millions of users in the D.C. metro area who should avoid touching the meter and pay for parking through their mobile device.”

The ParkMobile app is a free download for both iPhone and Android devices. To pay for parking with the app, a user enters the zone number posted on stickers and signs around the meter, selects the amount of time needed and touches the “Start Parking” button to begin the session. The user can also extend the time of the parking session on their mobile device, without having to go back to the meter. The ParkMobile app can be used to pay for parking in over 400 cities across the United States and is widely available in the D.C. metro area from Arlington to Alexandria, Virginia, to Montgomery County, Maryland.

The District of Columbia Government continues to require all non-essential businesses to remain closed and is encouraging people to stay home to prevent the spread of COVID-19.  You can get more information by visiting the DC Coronavirus website, coronavirus.dc.gov, or calling the District’s COVID-19 hotline at 1-888-349-8323.

About ParkMobile

ParkMobile, LLC is the leading provider of smart parking and mobility solutions in North America, helping millions of people easily find, reserve, and pay for parking on their mobile device. The company’s technology is used in thousands of locations across the country, including 8 of the top 10 cities as well as college campuses, airports, and stadiums. People can use ParkMobile solutions to quickly pay for on-street and off-street parking without having to use a meter or kiosk. Additionally, ParkMobile offers parking reservations at stadium venues for concerts and sporting events. Reservations are also available in metro area garages, allowing people to drive into the city without having to worry about finding parking. ParkMobile has been named to the Inc. 5000, Deloitte Fast 500, Smart Cities Connect “Smart 50,” and the Atlanta Journal Constitution’s Top Workplaces. Additionally, the company won the 2020 Stevie Awards for Product Innovation. For more information, visit ParkMobile.io or @ParkMobile on Twitter.

ParkMobile Contact: Jeff Perkins, CMO, jeff.perkins@parkmobile.io

DDOT Contact: Lauren Stephens, PIO, lauren.stephens@dc.gov

 

 

Member News: Colorado Springs Partners with ParkMobile for Contactless Parking Payments

ParkMobile - New LogoResidents and visitors to Colorado Springs will have the option to pay for parking on their mobile device without touching the meter

Colorado Springs, CO  – The City of Colorado Springs Parking Enterprise and ParkMobile have announced a new partnership to provide contactless payments via mobile app at approximately 2,400 metered parking spaces throughout the City of Colorado Springs.

“The City of Colorado Springs is happy to introduce contactless parking payments with the ParkMobile app,” said Parking Enterprise Director, Scott Lee. “We are committed to ensuring the health and safety of our residents and visitors. A mobile app for parking payments reduces the need for people to touch the meters and potentially spread germs.”

ParkMobile stickers and signs will be installed in Downtown Colorado Springs and Old Colorado City beginning the last week of May. The app will go live June 1, 2020, when the City’s Parking Enterprise begins parking enforcement again after limiting enforcement of meters for several weeks during the COVID-19 closures.

“As businesses reopen Downtown, metered parking spots are in demand again. For a few years, Downtown Partnership has advocated for innovative, touch-free technology that allows shoppers and diners the convenience of paying and extending parking times remotely. This is a great convenience for Downtown patrons,” said Susan Edmondson, President and CEO of Downtown Partnership.

The ParkMobile App is a free download available for both iPhone and Android devices. To pay for parking with the app, a user enters the zone number posted on stickers and signs around the meter, selects the amount of time needed, and touches the “Start Parking” button to begin the session. The user can also extend the time of the parking session on their mobile device, without having to go back to the meter. Meters will still have the option to pay by card or coin in addition to the app.

Later this year, the ParkMobile app will introduce an innovative new feature for Colorado Springs that will show where available parking spots are in the city based on real-time sensor data. This will help drivers avoid the areas with no available parking and navigate directly to the streets with open spots, saving time and frustration while reducing congestion.

ParkMobile has a large and growing audience in Colorado, with over 650,000 users in the state. The app is currently available in Denver, Boulder, Winter Park, Telluride, Manitou Springs, and Steamboat Springs. Additionally, the app can be used at the University of Denver, and the University of Colorado Boulder and Colorado Springs campuses. Beyond the state of Colorado, the app can be used to pay for parking in over 400 cities across the United States.

“We’re thrilled to partner with the City of Colorado Springs,” says Jon Ziglar, CEO of ParkMobile. “We have a large and growing base of users in Colorado that can now avoid touching the meter and use the app to pay for parking wherever they go in the state.”

 

 

About ParkMobile

ParkMobile, LLC is the leading provider of smart parking and mobility solutions in North America, helping millions of people easily find, reserve, and pay for parking on their mobile device. The company’s technology is used in thousands of locations across the country, including 8 of the top 10 cities as well as college campuses, airports, and stadiums. People can use ParkMobile solutions to quickly pay for on-street and off-street parking without having to use a meter or kiosk. Additionally, ParkMobile offers parking reservations at stadium venues for concerts and sporting events. Reservations are also available in metro area garages, allowing people to drive into the city without having to worry about finding parking. ParkMobile has been named to the Inc. 5000, Deloitte Fast 500, Smart Cities Connect “Smart 50,” and the Atlanta Journal Constitution’s Top Workplaces. Additionally, the company won the 2020 Stevie Awards for Product Innovation. For more information, visit ParkMobile.io or @ParkMobile on Twitter.

ParkMobile Contact: Jeff Perkins, CMO, jeff.perkins@parkmobile.io

City of Colorado Springs: Skyler Leonard, PIO, Skyler.leonard@coloradosprings.gov

 

 

 

Cities Begin Enforcing Parking Regulations as They Reopen

As COVID-19 lockdowns begin to ease and people head back to their normal lives a little bit, cities around the world are beginning to enforce parking regulations:

  • New York City, which just entered phase one of reopening, announced last night that its famous alternate-side parking rules would be relaxed for about two weeks to let people ease in.
  • Richmond, Va., will begin enforcing residential parking permit rules in some areas, while other regulations remain relaxed.
  • Albany, N.Y., currently in phase two of reopening, announced it will begin enforcing most parking regulations with limited exceptions.
  • Philadelphia, Pa., started enforcing meter regulations.
  • Ann Arbor, Mich., returned to regular operations in its public parking facilities.

Other cities announced their return to regular or modified-regular parking operations this week as well. What’s happening where you are? Please share on Forum.

Member News: ParkMobile Data Shows a Slow and Steady Comeback in U.S. Cities

Parking transaction data from over 400 cities indicates that people are getting back on the roads

Atlanta, GA, – May 27, 2020 – ParkMobile, the leading provider of smart parking and mobility solutions, revealed new data today that shows increasing parking transactions in cities across the U.S. In early to mid-March, as fears of COVID-19 spread and more cases were diagnosed, cities and states shut down and people stayed at home. This caused a significant drop in the number of daily parking transactions in cities. The ParkMobile app is available in over 400 cities in the U.S., so the company’s data presents a clear view of the impact of the pandemic on consumer mobility.

 

Chart 1 in the infographic shows the severe drop in parking transactions as COVID-19 cases increased in March and states started to shut down. Compared to the previous month, parking transactions were down almost 95% across the country. This indicates that most non-essential workers were following the stay at home orders to help prevent spread of the virus.

Park Mobile Chart 1

In recent weeks, ParkMobile data reveals that activity is starting to gradually pick up. Cities and states are lifting some restrictions and parking transaction volume is slowly increasing on a week-to-week basis. This is a clear sign that people are going out more often. In Chart 2 in the infographic, you can see the week-over-week growth in parking volumes. It is still not clear from the data if and when things will get back to pre-COVID-19 levels.

Park Mobile Chart 2

The top 10 cities in the U.S. saw a slower rate of decline in early-to-mid March than smaller cities overall. Chart 3 in the infographic shows that the big cities hit their bottom about a week after the smaller markets. The rate of recovery for big cities has also been flatter than smaller cities because they did not initially decline as much.

park mobile chart 3

Beach communities are seeing the biggest increase in parking volume as people are looking for activities where they can be outdoors while social distancing. Chart 4 in the infographic shows that parking transactions in beach communities are outpacing those in cities. As summer approaches and the weather gets warmer, beach parking transactions should continue to increase. ParkMobile recently introduced service to the Borough of Belmar at the Jersey Shore. According to Belmar Mayor Mark Walsifer, “The Borough of Belmar wants to ensure the safety of visitors and residents. By partnering with ParkMobile to offer contactless parking payments, we are working to provide our community with a smart mobility option for anyone looking to spend time at the beach.”

park mobile chart 4

While parking volumes are picking up across the country, the way people are paying for parking is also changing. Cities are actively promoting contactless payments through apps like ParkMobile in an effort to stop people from touching the meters. Many cities are reporting that utilization of the app versus the meter has shifted heavily towards the app over the past three months. One large city reported that utilization of the app versus the meter jumped from 60% up to 80%.

In a recent move, New York City Department of Transportation launched the ParkMobile app in addition to the current ParkNYC app, also powered by ParkMobile, to give people more mobile payment options in the city. According to a recent statement from NYC DOT Commissioner Polly Trottenberg, “DOT is asking all New Yorkers who can to switch to Pay-By-Cell, which will reduce the need for physical cash transactions at our 14,000 parking meters. Contactless Pay-By-Cell reduces exposure risk for the public and our workforce. Please help us reduce the need to physically service parking meters and collect, sanitize, and securely store cash during this crisis.”

“It’s very clear that one of the lasting impacts of COVID-19 will be that people want more contactless payment options,” says Jon Ziglar, CEO of ParkMobile. “We’re proud that we can partner with cities to promote use of the app in order to keep people safe and protect city workers.”

ParkMobile continues to encourage people to do everything they can to prevent the spread of the virus including wearing masks, washing hands, and social distancing. The company’s headquarters in Atlanta, GA, has been closed since March 12th, and all 200 employees have been working from home since that time. The company hopes to reopen in the near future but will only do so when it is safe for employees to return.

View the full report here.

 

About ParkMobile 

ParkMobile, LLC is the leading provider of smart parking and mobility solutions in North America, helping millions of people easily find, reserve, and pay for parking on their mobile device. The company’s technology is used in thousands of locations across the country, including 7 of the top 10 cities as well as college campuses, airports, and stadiums. People can use ParkMobile solutions to quickly pay for on-street and off-street parking without having to use a meter or kiosk. Additionally, ParkMobile offers parking reservations at stadium venues for concerts and sporting events. Reservations are also available in metro area garages, allowing people to drive into the city without having to worry about finding parking. ParkMobile has been named to the Inc. 5000, Deloitte Fast 500, Smart Cities Connect “Smart 50,” and the Atlanta Journal Constitution’s Top Workplaces. Additionally, the company won the 2019 Stevie Awards for Most Innovative Tech Company and Best Travel App. For more information, visit ParkMobile.io or @ParkMobile on Twitter.