Tag Archives: COVID-19

Curbside Management in a Recurring Emergency Scenario: A Municipal Perspective

Closed roadway lanes for widened pedestrian way in Cleveland Park, Washington, D.C.

By Benito O. Pérez, AICP CTP, CPM; and David Carson Lipscomb, MCP

This post is part of a special series on curb management and COVID-19. A joint effort of IPMI, Transportation for America, and ITE’s Complete Streets Council, this series strives to document the immediate curbside-related actions and responses to COVID-19, as well as create a knowledge base of strategies that communities can use to manage the curbside during future emergencies.

For all of us, 2020 will be the year the world changed. Seemingly overnight the hustle and bustle of life and commerce in our cities went nearly silent under government-mandated shelter-in-place orders aimed to stop the spread of COVID-19. Overwhelmed healthcare networks and essential businesses that help meet our most basic needs were thrown into crisis. This is a common reality after natural disasters like hurricanes, earthquakes, and floods. However, unlike those events, this is simultaneously a prolonged and global experience.

Municipal governments are vital to protecting our communities, tasked with coordinating resources to address this public health emergency while maintaining order and normalcy for residents. Curbside and parking professionals across the country have supported their municipal responses by ensuring prioritized, optimal transportation network operations in innovative, rapid-response ways including the following.

  • Restaurant Pick-up Zones. With dine-in operations banned, restaurants shifted to takeout/delivery models resulting in congestion at the curb for customers and couriers. Originating in Seattle and propagating rapidly across the country, municipalities reprogrammed segments of their curbside with temporary signage coupled with information campaigns (like the District of Columbia map) showing curbs prioritized for pick-up activity. This ensured curb turnover while supporting local restaurants.
  • Relaxed Curbside Enforcement. Shelter-in-place orders led to more stationary vehicles, which put them in violation of policies encouraging turnover. Cities like Miami, Pittsburgh, and others relaxed parking enforcement to discourage unnecessary community movement.
  • Suspended Parking Space Payment. Some communities suspended parking payment, though they did not make that decision lightly. In many jurisdictions, parking revenue is the operational funding lifeblood of their organizations. For the District, it’s about 10 percent of its annual contribution to the regional transportation system. However, costs to maintain parking payment far outweighed anticipated revenue. Additionally, reducing potential sources of infection, i.e., parking payment kiosks, was also of concern for municipal operators.
  • Prioritized/Designated Essential Service Provider Parking. Hospitals have been the front lines of this pandemic, with many facilities converting off-street parking lots and garages to triage and community testing sites. With limited public transportation services and scarce access to for-hire vehicles as drivers limit their exposure, some healthcare providers are resorting to private vehicles. With on-site parking gone, municipalities have designated curbsides near medical facilities for healthcare facility employees. New York City has issued healthcare provider parking permits to allow them to park wherever is most convenient. This may become an extended concern for other essential service staff in dense, urban areas with limited transit.
  • Expanded Sidewalks. In urban areas in particular, sidewalks are constrained by historical rights of way. That means there may be sidewalks narrower than the minimum six feet recommended by the Centers for Disease Control and Prevention’s “physical distancing” guidelines. Places like New York City have cleared the curb, if not the entire roadway, to facilitate unimpeded, “physically distant” pedestrian routes.

These are but a few strategies that are part of cohesive and holistic community responses to the COVID-19 pandemic. If you have a good story, please share it with benito.perez@dc.gov.

Benito O. Pérez is the curbside management operations planning manager at the District Department of Transportation in Washington, D.C.

David C. Lipscomb is a curbside management planner at the District Department of Transportation in Washington, D.C.

COVID-19 Information Clearinghouse: Events and Education

Read all the COVID-19 Information Events & Education postings here.

To search all resources by keyword, search the Resource Library.

Submit Postings Here

 

 

COVID-19 Information Clearinghouse: Resources and Documents

Read all the COVID-19 Information Resource and Document postings here.

To search all resources by keyword, search the Resource Library.

Submit Postings Here

 

 

Embracing Technology: Enhance Customer Protection and Experience

technology contactless paymentsBy Jon Martens, CAPP, AICP

Major changes have occurred since the mandatory COVID-19 restrictions. Social distancing and PPE (personal protective equipment) have become common discussion points. Grocery stores have added cashier shields, marked spacing on the floor, metered customers, and facemasks. Several retail stores are pushing scan-and-go options to allow customers to shop without any direct interaction with store staff. (I’ve been using scan-and-go at Sam’s Club for a few years now—it is awesome!)

As we take these lessons to the parking industry, now is the time to think about how we will be interacting with our customers. Many options that may not have been considered before the outbreak will likely gain acceptance and even be sought after by the consumer.  These include adding contactless payments using an NFC reader to allow payment with your cell phone (or even smartwatch) rather than interacting with a credit card reader or using cash. Reservations that allow entry and exit with a license plate or bar code will likely see a surge in popularity as users plan their trip in advance. Hands-free monthly parking access will no doubt be considered the new standard, most likely with license plate recognition, AVI, or Bluetooth.

Consider going asset-light by adding a parking payment app or marketing an existing app.  Public service announcements can be helpful to get the word out to a receptive audience that has increased interest in avoiding unnecessary touching and interaction with public devices. If pay-by-plate is not already in place, it may be worth considering to improve efficiency and reduce officers potential exposure from walking an enforcement route.

These are challenging times. My prediction, along with many other parking professionals, is that now is the time to embrace technology that facilitates frictionless parking and reduce unnecessary public exposure.

Jon Martens, CAPP, AICP, is a consultant at Walker Consultants and a member of IPMI’s Technology Committee.

Micro-mobility Providers Offer Transportation to Hospital and Essential Workers

E-scooters are being used as transportation for hospital workers and first responders.Even as micro-mobility providers struggle to operate during COVID-19 shutdowns, they’re also being offered as transportation options for health care workers and first responders trying to get to work while social distancing.

In Baltimore, Md., Lime is deploying about 50 e-scooters near several downtown hospitals and the Inner Harbor area, offering workers free 30-minute rides to get to and from work. CitiBike has given free subscriptions to essential workers in New York for the same reason, and says it will extend those as long as the pandemic persists. And in Colombia, micro-mobility startup Muvo has offered about 450 e-bikes to healthcare workers at no cost.

All this comes as micro-mobility companies eye bankruptcy, layoffs, and restructuring, pulling their fleets out of cities and hunkering down until the global pandemic’s social distancing regulations subside.  Experts say, however, that the move to offer scooters and bikes to health care workers points to a trend of usefulness for the mobility devices, and may point to a brighter future once the crisis passes, particularly as people try to get back to work while maintaining some distance from others.

Free Online Shoptalk: Municipalities, Finance, & Recovery: Current Challenges and Next Steps

Wednesday May 13, 2020- 2:00 PM EST

Free Online Shoptalk: Municipalities, Finance, & Recovery: Current Challenges and Next Steps

Pre-Registration is required to attend.

Free to all Industry Professionals

Access the Recording here

 

Join IPMI for our next online Shoptalk diving into cars, cash, and financial impacts to operations. Open to all, moderator Tiffany Smith will lead the group in discussions centering on three key questions. First, discuss of the impact to the short-term financial picture, including revenue, plans to streamline operations to cover losses, and anticipated changes to programs and policies for recovery. Second, address changes to consumer and patron behavior, your expectations of demand in the immediate and longer term, and potential medium-term changes in curbside (and off-street parking) management. Finally, explore adaptions to policies, programs, staffing, customers, and tech to prepare for future operations.

We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.  If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.

 MODERATOR:

 

Tiffany Smith bio pixTiffany Smith, Director of Parking Authority of River City, Louisville Metro Government

I graduated from the University of Kentucky in 1993 and obtained my MBA in 2001. I have been with Metro, Parking Authority for 23 years. I started in Accounting and moved to Administration and now I am the Director. Team building, customer service and improving our operations through technology, innovation and creative thinking are my initiatives in operating the agency. I’m still very much invigorated and excited about how we can make Louisville a better city to live, work and park. My staff is my greatest professional asset.

I am a lifelong learner and am always excited to know more. I serve on the YMCA downtown board, participate in Toastmasters weekly, serve on the International Parking Institutes membership committee and serve on the Bates Community Development Corporation board. I enjoy spending time with family, exercising and traveling. I teach Sunday school youth and serve as a mentor at Newburg middle school through Metro Mentors.

I am hopeful to return to my studies at Southern Baptist Theological Seminary and finish my Masters in Family and Biblical counseling. This is a dream deferred. I have 3 kids that make me smile and give me purpose; they are my greatest life accomplishment.

All Heroes Don’t Wear Capes

COVID-19 HeroesBy Shawn Conrad, CAE

I was tempted to focus this post on what potential changes our industry will experience when stay-at-home orders are lifted and we look at life post-pandemic. But as I work through my fifth week of sheltering in place, I’d like to offer an observation on the use of the term “heroes.”

When I was younger (I am about to really date myself), I grew up watching George Reeves as Superman, Gary Cooper westerns, John Glenn circling the earth three times, and all of the Apollo 11 astronauts (Armstrong, Aldrin, and Collins), or reading anything I could get my hands on about Abraham Lincoln. While I didn’t personally know these people, they were my heroes because of the way they conducted themselves, showed empathy, rushed into danger, and overcame obstacles—along with what they unselfishly accomplished. So whenever I hear the term “hero” used to describe someone, I often think back to my boyhood heroes.

Today, “hero” is used to describe medical personnel, care workers, supermarket clerks, transit and truck drivers, parents homeschooling their children, the National Guard and others feeding the hungry, and so many more people who find themselves on the front line of this pandemic. I recently heard that the term was being watered down; some complain “hero” is overused and therefore means less.

While my use of the hero label was limited, calling out a person whose altruistic acts in the service of others or for the greater good seems much more relatable now, since we actually know many of the people who fit this bill. These heroes seem more real and less mythical. The heroes of today walk among us and are a constant reminder to others to do their part. Using the hero term with a broad-brush approach sends a positive message to the young and the young at heart that the image of a hero doesn’t look like Luke Skywalker, but more like their family member or neighbor.

Shawn Conrad, CAE, is IPMI’s CEO.

Free Online Shoptalk: Planning for Future Municipal On-Street Operations

Wednesday April 29, 2020 @ 2:00-3:30 PM EST

Free Online Shoptalk: Planning for Future Municipal On-Street Operations

Free to all Industry Professionals

Access recording here

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including how we plan for municipal on street operations post COVID-19.

This online Shoptalk will address the critical questions on how we begin to plan for re-opening our cities and parking and mobility operations, with a focus first on on-street operations, staff and patron safety, and planning ahead ready for staggered and phased operations that incorporate both innovations and best practices.   Bring your questions or share them in advance with us.

We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.  If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.

Moderator:

Scott Petri headshotScott Petri, Executive Director of the Philadelphia Parking Authority, is devoted to public service and committed to providing strong leadership and direction to the PPA. In 2018, he guided the authority through accreditation, resulting in the PPA being Accredited with Distinction by the International Parking & Mobility Institute (IPMI), the highest rating available by this trade association.

An accomplished and talented leader with years of experience in fast-paced legal and legislative environments, he has been a practicing attorney for more than 30 years, and served in the Pennsylvania House of Representatives, where he represented the 178th Legislative District from 2003 through 2017.

Scott has worked to reform the legislature by instituting new rules to make government more transparent and open. He helped re-write Pennsylvania’s House Rules incorporating new standards of conduct for members, as well as laws to protect children from abuse. The National Federation of Independent Business awarded him its Guardian of Small Business award in 2014; and in 2012 and 2016 he was named State Public Official of the Year by Pennsylvania Bio, the statewide trade association representing the life science industry, and Legislator of the Year by BIO, a national association

New Curb Management Challenges

COVID-19, curb management, parkingBy Casey Jones, CAPP

I read in the Idaho Statesman that our governor has extended the stay-at-home order in Idaho until April 30. This is not a surprise to me given the abundance of caution across the country. What is surprising is the governor’s adjustment to non-essential business. “Any facility or service (including formerly ‘nonessential’ businesses) can begin to operate via curbside services, drive-in, drive-through pickup, mailed services, or delivery services.”

I’m certain many of the businesses that were previously considered non-essential see this order as a bit of light at the end of the tunnel and I applaud the move if it can be done safely. Beyond safety, I wonder what the effect will be on curb management, most especially in highly urbanized and densely populated areas that have a limited amount of curb in the first place. So many questions arise:

  • What do cities need to do to make for an efficient and orderly use of the curb when public health is added to the list of objectives that heretofore included pedestrian safety, reduced congestion, and equity?
  • What technologies can we quickly deploy that help promote emerging curb management goals?
  • How do we effectively communicate to the masses how they are to participate in this new paradigm?
  • Will this temporary shift result in permanent changes to access and mobility behavior?
  • How will this play out for other market segments such as hospitals, universities and large venues that had their own unique curb management challenges pre-COVID-19?

One thing going for some of us now is that have time to think about these questions and how we can respond. Whatever your role, discipline or viewpoint, I encourage you to pick up the phone, schedule a conference call, and participate in any number of industry webinars and forums so together we can consider what’s likely to happen and how we can play our part.

Casey Jones, CAPP, is senior parking & mobility planner with DESMAN.

Planes, Trains, Automobiles, and … Resilience

Earth day sustainabilityBy Paul Wessel

I’ve been thinking quite a bit lately about resilience, technically defined as “the ability to prepare and plan for, absorb, recover from, and more successfully adapt to adverse events.”

While our country clearly has fallen short on preparing and planning for the current COVID-19 adverse event, we are figuring out in real time how to absorb, recover from, and (we hope) successfully adapt–and I am struck by the role of the much-maligned, single-occupant vehicle (SOV) in making our way through.

While social distancing and sheltering at home discourage shared-transit use at the moment –and potentially strangle it in the long term–my trusty all-electric Chevy Bolt sits ready for those trips to the pharmacy and market and, if need be, hospital. If supply chains break down, bus drivers can’t drive, or gasoline can’t get delivered, as long as I have electricity (should’ve installed that solar energy system on my roof), my family is fine.

The resilient SOV was brought home to me by GM and its OnStar subsidiary’s announcement that it was giving me and other GM owners car-based free Wi-Fi and “crisis assist” (emergency operator assistance) service. So if the world goes to hell in a handbasket, my “drevice,” as my wife calls it, can keep me connected with the rest of surviving humanity and necessary emergency services.

Resilience draws from biology’s concept of adaptation as the “mechanism by which organisms adjust … to changes in their current environment.” It may be that the SOV that connects us to the outside world–or delivers us food from local restaurants or markets while we are sheltering at home–is both a cause of looming adverse events (transportation is the fastest growing source of CO2 emissions) and part of the way we survive. Can we work with both these conflicting ideas at once?

(For some good, nuanced thinking about the SOV and public transit, see transit planner Jarrett Walker’s CityLab piece on why those of who can will opt for our cars coming out of this crisis and why transit makes urban civilization possible.)

Paul Wessel is director, market development, with the U.S. Green Building Council. This post is part of a five-day series commemorating Earth Day 2020.