Tag Archives: parking

Free Online Shoptalk: Curb Management in the Real World: Case Studies and Conversation, Moderated by Robert Ferrin and Brandy Stanley, CAPP

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Curb Management in the Real World: Case Studies and Conversation, Moderated by Robert Ferrin, City of Columbus, Ohio and Brandy Stanley, CAPP, City of Las Vegas Parking Services

Register for free here.

Join IPMI for our next online Shoptalk addressing the parking, transportation, and mobility industry’s response and recovery planning. Open to all, join us for discussions centered on best practices, next steps, and the challenges ahead.

Curbside management continued its leap to prominence even as COVID-19 decimated traditional parking demand. From deliveries to passenger pick-up and drop-off to restaurant and retail curbside service, on-street dining, public transit and beyond, managing who uses the curb, for how long, and sometimes for how much—and how drivers can plan for it—is a big priority in cities and operations around the world. Join us for real-world case studies from Columbus, Ohio, and Las Vegas, Nev., including great ideas that worked, the technology coming to the forefront, lessons learned, and beyond.

Moderators

Robert Ferrin

As Assistant Director for Parking Services, Robert Ferrin oversees the administration, enforcement, operations, and management of public parking for the City of Columbus, Ohio. In June 2019, he was elected to the International Parking and Mobility Institute (IPMI) Board of Directors. Robert moved to Columbus in late 2017 from Colorado, where he spent nearly seven years working in various parking leadership roles with the City and County of Denver as their Manager of On-Street Programs and the City of Aurora as their Parking & Mobility Manager. He is a graduate of the University of North Carolina at Charlotte, where he earned bachelor’s and master’s degrees in geography.

Brandy Stanley, CAPP

Brandy Stanley, CAPP, has served as the Parking Services Manager for the city of Las Vegas since 2011 and has been in parking for almost 30 years. In this role, she oversees all aspects of the city’s parking system including the operation of parking meters, enforcement, collections, off-street facility management, and contract negotiations. She is also responsible for technology evaluation and implementation, supporting new development with parking expertise, and setting the direction and mission for how the parking system can best support the city’s economic development goals. Brandy earned a bachelor’s degree in business administration from the University of Washington and an MBA from the University of Texas at Austin.

IPMI & Member News

Member News: Honk Launches iPhone App Clip Experience for Contactless Payments with Apple Pay at over 100,000 Parking Spots in North America

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Honk Launches iPhone App Clip Experience for Contactless Payments with Apple Pay at over 100,000 Parking Spots in North America

Drivers can now pay for parking in seconds – no app installation or account signup needed!

TORONTO, Feb 11, 2021 – Honk, North America’s leading provider of contactless payments for parking, announced today the launch of a new contactless payment experience at more than 100,000 parking spots across Canada and the United States using App Clips in iOS 14. Now drivers with an iPhone can pay for parking in a matter of seconds, no installation or signup required.

Introduced by Apple with the launch of iOS 14, App Clips are a small part of an app that is discoverable the moment it is needed. Now drivers can use their iPhone to tap the NFC tag or scan the QR code located on parking meters or payment signs on-site to launch the Honk App Clip. Then, simply select the duration of the parking session and seamlessly pay using Apple Pay or another method. Drivers can also opt to receive parking notifications and add more time to the meter using the App Clip experience.

“App Clips are about to revolutionize parking in a very big way — and we are proud to be among the first to be paving the way with our innovative vision,” says Michael Back, Honk Founder and CEO. “By integrating App Clips into the Honk parking experience, we are empowering customers with an iPhone to pay for parking how they want — digitally, no touch — with zero barriers or restrictions. Never before has paying for parking been so quick and easy.”

Customers are calling for fast, simple, and safe ways to pay for everyday goods and services. And Honk has responded with innovative touch-free payment solutions, that make it quick and easy to pay for parking.

About Honk

Honk is North America’s leading provider of safe, contactless payments for parking. Since 2013, Honk has been creating touchless solutions to make paying for parking easier, faster, and safer for drivers. Motorists can download the HonkAPP to search, find, pay for, and extend parking right from their phone, or they can use HonkTAP contactless Smart Stations to safely pay for parking with a simple tap or scan of a mobile phone — no app download or pay station required. Honk is trusted by millions of drivers across North America.

For information, interview and images, please contact:

Rachel Lemkow, Director, Marketing: rachel@honkmobile.com

 

IPMI Blog, Resources

Breaking Down Parking and Mobility Silos

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Farm silo falling down into a fieldBy Laurens Eckelboom

While the parking industry has always been consumer-driven, there’s little doubt that the consumers in question want more. Consider the parker: The same person who can receive online goods and groceries in a matter of days, even hours. They can instantly stream movies, TV shows, podcasts, and music into their homes, cars, and mobile phones. They can shortlist potential romantic partners in real time with a simple swipe right. Should it be any surprise that they want to safely park at a convenient location for the best price available to them? Of course, they do. But as service providers, are we there yet?

Before the pandemic disrupted operations, the parking industry was already undergoing an era of drastic change. Technology providers, parking reservation platforms, location services, and more were starting to—lot by lot, space by space—rethink the parking experience as part of the overall customer journey. Multiple parties separately solved a part of the process, making it savvier and more convenient. As we soon move towards operations in a post-pandemic environment, a sum of independent solutions will likely not meet our customers’ demands for today, and much less their desires for tomorrow.

The renowned Czech-Canadian scientist and policy analyst, Vaclav Smil, said, “Collaboration and augmentation are the foundational principles of innovation.” Imagine what we could achieve if we, as an industry, collectively ideated and innovated with a broad bevy of perspectives, resources, and data at our disposal. Our diversity in experience paired with an alignment in vision would not only lead to measurable progress, but it would also assert our ability to thrive.

Laurens Eckelboom is ParkHub’s chief revenue officer. He and Michael Back, Honk’s founder and CEO, will present “How Collaborative Technologies Will Help Drive Safety-First Parking Solutions” at IPMI’s Innovation and Mobility Summit online, Feb. 24 and 25. Click here for details and to register.

IPMI Blog, Resources

A Parking Lesson: Walking in Someone Else’s Shoes

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Close-up teenager's retro style black and white tennis shoes, tattered, ripped, dirty, isolated on white backgroundBy Scott C. Bauman, CAPP

As a municipal parking manager, I often hear the following from residents; “There’s a car that’s always parked in front of my house. I want it gone. That’s MY parking space!”

The passion residents feel for the on-street public parking in front of their home can be deep and abiding. I have a better understanding of this now. Many residents incorrectly assume that the on-street parking directly in front of their home is either an extension of their property or that they have a fundamental entitlement to that space. When someone else repeatedly parks in front of their home and the homeowner looks out their window and sees that same car parked again and again, emotions can start flowing and tension builds. The homeowner often truly believes that the on-street space in front of their home is theirs, and other parkers are prohibited from using it.

Before recently, I’d receive these types of complaints and have the automatic response of, “The on-street parking directly in front of your residence is not your property. It’s public right-of-way owned and managed by the city, yada-yada-yada.” Citizens eventually come to comprehend this fact but always find it frustrating.

Awhile back, I gained a new perspective on this emotional issue. My neighbor started regularly parking his oversized, bright red, commercial plumbing van directly in front of my home. Every time I looked out my window, I saw that big stupid red van and got very irritated. While I didn’t contact my local city agency to complain (as I know better), I did speak with him and nicely suggest that a more appropriate place to park his van would be on his own property. I got lucky; he agreed and started parking it in his driveway. That’s when my perspective broadened.

The point of my story is two-fold. First, anyone–including a municipal parking manager–can become emotional over unfortunate parking situations. Second, I now have more compassion and empathy for my fellow citizens going through these types of stressors. The aphorism, “Walk a mile in someone else’s shoes,” is a valuable mindset when dealing with the emotional state and unique circumstances that can sometimes torment our valued customers.

Lesson learned. Lesson shared.

Scott C. Bauman, CAPP, is manager of parking and mobility services for the City of Aurora, Colo.

IPMI Blog, Resources

MaaS, EV Charging, Cashless Payments Top Trends for 2021

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Transportation and technology concept. ITS (Intelligent Transport Systems). Mobility as a service.Mobility-as-a-Service (MaaS), electric vehicle (EV) charging, and cashless parking payments are the three top trends we’ll see in transportation this year, according to Global Banking & Finance Review.

“The biggest challenge on all businesses into 2021 will be how they continue to adapt and react to the ever changing new normal we are all experiencing,” says the article published earlier this morning. It goes on to say the top three transportation trends will be:

  • MaaS: With habit changes thanks to COVID lockdowns, better technology, and a desire for simpler planning, MaaS–the ability to plan a journey from start to finish in one place–has found its footing. The development of apps that let people plug in a start and a finish to get a list of transportation options and pay for them all in one place is a big boost.
  • EV charging: More EVs are being sold than ever and forecasts say there will be 42 million charging points worldwide by 2030. Demand for charging plus faster, easier to pay for systems mean chargers are becoming a necessary part of infrastructure.
  • Cashless payment for parking: “Drivers are more self-reliant and empowered than ever before, having adopted technologies that work to make their life increasingly efficient,” says the article–and COVID-19 accelerated a push for contactless on top of cashless. This trend will continue to grow.

Read the whole article here.

 

Free Online Shoptalk: Airports: Short- and Long-term Recovery Moderated by Matt Sherwood, CM – MWAA

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Airports: Short- and Long-term Recovery Moderated by Matt Sherwood, CM, Metropolitan Washington Airports Authority – MWAA

March 3, 2:00 pm – 3:00 pm ET

To register, click here. 

Free to all industry professionals. 

Join IPMI for our next online Shoptalk addressing the parking, transportation, and mobility industry’s response and recovery planning. Open to all, join us for discussions centered on best practices, next steps, and the challenges ahead.

Shoptalk Summary 

With COVID-19 vaccines becoming more widely available and life—and travel—returning to something resembling normal, airports are seeing more traffic, which means more people parking and using mobility options. Recovery is in sight.

Join us to talk about how airport parking and transportation operations are recovering: What’s going back to “normal,” and what new technologies, practices, and ways of doing things will stay permanent. Bring your challenges, solutions so far, questions, and observations for an open roundtable discussion.

Submit your questions and thoughts for the discussion on the registration page.

Matthew Sherwood, C.M., Metropolitan Washing Airport Authority – MWAA

Matt Sherwood is a revenue strategy program manager for the Metropolitan Washington Airports Authority, whose mission is to develop, promote, and safely operate Reagan National and Dulles International airports. He has been in the parking and ground transportation industry for 15 years. Matt is part of the team that is responsible for managing the airports’ commercial parking portfolio and his primary focus is consumer strategy, enhancing the customer experience, revenue optimization, and pricing.

He is actively involved in the industry and is currently serving on IPMI’s Technology Committee and Awards of Excellence Committee.

Free Online Shoptalk: Data-driven Parking and Mobility Management Moderated by Kevin White, AICP, Walker Consultants

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Data-driven Parking and Mobility Management Moderated by Kevin White, AICP, Walker Consultants

May 5, 2:00 pm – 3:00 pm ET

To register, click here. 

Free to all industry professionals. 

Join IPMI for our next online Shoptalk addressing the parking, transportation, and mobility industry’s response and recovery planning. Open to all, join us for discussions centered on best practices, next steps, and the challenges ahead.

Shoptalk Summary 

From its evolution as a buzzword to part of daily operations, data has grown into a critical part of both regular business and planning for the future—and no more so than in a time of great change for parking and mobility. We’ll talk about how parking organizations are collecting, analyzing, and using data; what kinds of data they’re using; and how they’ve set up their staff to collect, analyze, and use data for right-now and the future—practical solutions and demystifying data-driven parking management. We’ll also talk about several case studies from real organizations and have an open, roundtable discussion with questions and answers.

Submit your questions and thoughts for the discussion on the registration page.

Kevin White, AICP, Walker Consultants

Kevin White is a parking and mobility planner and consultant for Walker Consultants based in their Minneapolis, Minn., office. He specializes in parking and mobility planning, curbside management, and transportation demand management, with a focus on policy and user behavior and integrating all modes of transportation. Kevin is passionate about solving site circulation and parking challenges on campuses and in cities by integrating a blend of infrastructure, program, and policy strategies that promote access for all types of users. He strives to create planning processes that are meaningful and informative, with a focus on stakeholder transparency and the use of data and visualizations to tell a story, generate ideas, and gain consensus.

Free Online Shoptalk: Touchless Technology: The Latest Updates and Case Studies. Moderated by David Hoyt

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Touchless Technology: The Latest Updates and Case Studies. Moderated by David Hoyt

April 7, 2:00 pm – 3:00 pm ET

To register, click here. 

Free to all industry professionals.

Join IPMI for our next online Shoptalk addressing the parking, transportation, and mobility industry’s response and recovery planning. Open to all, join us for discussions centered on best practices, next steps, and the challenges ahead.

Shoptalk Summary 

Challenges sometimes present opportunity and that’s definitely true in the parking and mobility industry. Touchless technology saw huge demand and growth in 2020 due to COVID-19 and a desire to put patrons’ minds at ease as they made their way through cities, campuses, medical facilities, airports, and other parking areas.

Join IPMI members to hear case studies of touchless technology implementation, learn where the technology is going (and how far it’s come), share your own successes and challenges, and ask questions of our experts.

Submit your questions and thoughts for the discussion on the registration page.

David Hoyt, SVP, Sales and Account Management, ParkMobile

David Hoyt, a parking and transportation professional with more than 20 years of expertise, manages sales and partnerships at ParkMobile.  Prior to joining Parkmobile, he was national account manager for T2 Systems, responsible for sales and client relations in the Southeast U.S., Caribbean, and strategic accounts. David began his parking career with Standard Parking, where he worked for 13 years and served as vice president of operations, managing the company’s portfolio of municipal and private parking operations throughout the State of Florida.

 

IPMI Blog, Resources

Looking Back, Planning Ahead, and Changing Our Perspective

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photo on top of the sneakers and the inscription comfort zone on the asphalt, the concept of personal private spaceBy Christina Jones, CAPP

Moving to Colorado in 2015 as an introvert who had been out of college longer than I care to admit, I was terrified by the idea of building a social network from scratch. So I challenged myself to try one new thing each month. It could be anything but it had to involve interacting with at least one stranger each time.

Initially it was intimidating going out alone and trying to start a conversation with strangers, so I stuck to things that centered on my interests, like a cooking class or a guided tour. When I decided to stretch outside my comfort zone, I tried a Bollywood dance class, then went on a cruise alone where each night I enjoyed dinner with a new stranger as we chatted about the day’s activities. I was really hitting my stride, gaining confidence, developing friendships, and expanding my network–and then along came 2020.

In looking back at the year of isolation and virtual everything, I was dismayed at a sense I was coming up short in my continued goals to try new things and meet new people. But my perspective was changed today by a comment from a colleague on a video call. He was talking about the challenges of changing the public’s parking perceptions, but it made me realize new experiences and connections were made during the year; they just came about a little differently.

In parking, we often talk about real versus perceived problems and how for many, parking and transportation system perceptions are reality. When things don’t initially appear to be as you hoped, consider changing your perspective and you may be pleasantly surprised. Going into 2021, keep the bar set high on your goals but give yourself flexibility in achieving them. 2021 has a lot of potential and we are all anxious to come out of the gate at full speed, but pace yourself and realize that new challenges may require a new way of thinking.

Christina Jones, CAPP, is a parking analyst with Walker Consultants.