Tag Archives: management

Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus


Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus

Download the Shoptalk here.

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including how we plan for municipal on street operations post COVID-19.

Now more than ever, empathy, self-awareness, and sensitivity are key aspects to leading teams and maintaining healthy relationships (just ask any celebrity busted on social media for complaining about cabin fever from their palatial home). Meeting employees where their heads are to communicate change, celebrate success, and break bad news are the leadership qualities that win the day in today’s environment.

If you’re leading others and, would like to go from good to better or haven’t really had to lean on these aspects of leadership until now, this online Shoptalk will be well worth your time. Join Colleen Niese and Vicki Pero from The Marlyn Group for a highly interactive session to discuss key strategies and take away easy-to-implement tactics to ensure your leadership from a distance will:

Objectives:

  • Make decisions that consider team members needs in a COVID-19 world.
  • Help manage stress for your team and you(!).
  • Support all in accomplishing the work at hand with as much focus as can be expected.

Moderator: 

Niese headshotColleen M. Niese, SPHR understanding of what makes a business tick comes from her nearly 25 years of parking industry experience, and her insatiable curiosity about high-performing business.

With a background in leading an international shared services center to then consulting in strategic HR and customer service to now overseeing new business development, sales and client relations for Zephire, the people-first complete monthly parking solution, Colleen is well versed when it comes to a parking operator’s priorities in managing seamless monthly parking.  She possesses a unique skillset to listen to a client’s needs and connecting Zephire’s holistic solution to each individual’s expectation.  In her spare time, Colleen is a hopeless Cleveland Browns fan (there’s always next year!).

Imagining a New Working World

Remote work telecommute working from homeBy Brett Wood, CAPP, PE

A large portion of the working world is adjusting to a new normal of working from home.

Many are doing this while also being primary caregivers for a family, head of school for children, and maintainer of sanity for a household. In this current climate, we are all juggling a lot. But as we turn the corner on a month of this new normal, I get the sense that many work-from-homers are starting to settle into this rhythm.

I have worked from home for a long time. At my previous company, I routinely worked from home when not on the road. It brought a sense of work-life balance to be home when I was home. My partners were scattered all over the country and our communication was virtual before that was a thing. We collaborated in-person at client meetings or once a quarter or so in an office. But every other day was phone/email/instant messaging/video calls.

I, for one, really like the approach. And I don’t think I’m alone. A recent state of work productivity report found that 65 percent of remote workers felt more productive, and two-thirds of their managers agreed. When you get your at home setup right, you are really able to hyper-focus and produce. What if we come out of the next few months with a workforce that is more nimble, productive, and able to work from wherever rather than the brick and mortar model?

First, our office spaces could be easily reimagined. Instead of a traditional office model with workstations for everyone, there could be collaboration space for teams to come together when needed and a smaller number of workstations for in-office days. This reduced footprint would lower the space we dedicate to office space in our cities, which could be returned to housing (an amenity in short supply, high demand, and even higher price in our cities). It would also reduce overhead costs for companies. Flexjobs reported that employers could save approximately $22,000 per year per remote worker.

What about transportation? Under our current stay-at-home orders, we have seen vehicles disappear off of our roads. Based on estimates from the last U.S. Census, there are about 115 million vehicles commuting every day with a single occupant. Reducing actual commuters and their vehicles would have astounding effects on congestion and resulting pollution.

We aren’t likely entering a world where every worker becomes a remote worker. It’s not feasible in many industries. But what if a bigger portion went that route? In 2016, the Census reported about 150 million workers. Around that time there were about 4.7 million that were remote workers. What if we tripled or quadrupled that number? That could be more than 10,000,000 vehicles per day off the road. Imagine the impacts to congestion, parking needs, pollution, travel costs, infrastructure needs, and beyond.

Brett Wood, CAPP, PE is president of Wood Solutions Group.

The Kids Are Alright

Working from home kidsBy Vanessa Solesbee, CAPP

With many of us home full-time now with kids, dogs, spouses, and other loved ones all trying coexist in under one roof, I am seeing a lot of articles focused on getting our kids into routines/schedules/anything to keep them moving forward. But what we are doing for ourselves?

I worked from home for many years while consulting, and during that time, I moved three times, got married, and had two kiddos. I learned a lot during my time working from home and I hope that some of these lessons are helpful in easing the transition for you:

  1. Get ready for the day like you are leaving the house. This will be different for everyone; it could mean taking a shower, doing your hair, putting on makeup, or making your bed. This simple act of keeping your morning routine is a surprisingly easy and quick way to transition from weekend to workweek.
  2. Put on pants that are not stretchy at least twice a week. You may laugh but wearing sweats, yoga pants, or gym clothes every day eventually does something to one’s psyche. The act of getting dressed (in pants that button) also helps to keep those hourly trips to the fridge in check and makes you feel like you are in work/productivity mode.
  3. Go outside and move your body. Yes, I often hit “dismiss” on my watch when it tells me I’ve been sitting in place for too long but trust me, this one is so important. You don’t have to run every day or do a full Crossfit workout in your garage but do move your body and breathe some fresh air. Put this time on your calendar like everything else and start with one or two times a week.
  4. Communicate your schedule and set times for calls/video chats. Designate specific days of the week or times of day (e.g., mornings or afternoons) where you will be available for meetings. This technique can increase your ability to focus and is will be a good strategy to bring back to the office with you. If you have the ability to do so, communicate your availability weekly–including when you will be “in the office” and available to your supervisor, direct reports, and colleagues.
  5. Find an accountability partner. I have a secret to share—not everyone has to be good at working from home and there is not some magic bullet that will suddenly make you motivated to sit at your desk rather than watch Netflix all day. It is 100 percent okay to think that working from home is really hard and to not like it! However, there are some things you can do to make it less painful and finding an accountability partner is one of those things. You can use the same techniques that you use for other goals: write down what you need to do and what you’ve accomplished each day; check in with a colleague (or your spouse) every morning and chat quickly about what you want to accomplish that day and what you accomplished the day before; and set reasonable weekly goals for yourself.
  6. Make your own mental health a priority. Lastly and most importantly, your kids, spouse, pets, parents, friends, colleagues take their cues from you. We are all in an unprecedented situation and it is okay if you feel anxious, stressed, sad, scared, and/or angry. We are being asked to do something that is totally against our innate nature–isolate ourselves from each other and for those of us who live alone and/or in a (new) situation where our basic needs are in jeopardy because of job loss or financial insecurity, the isolation is compounding almost daily.

Give yourself a break and know that despite what it looks like on social media, most of us have raised our voices at our spouse in the last few weeks, our kids have eaten too much mac and cheese and spent too much time on their screens, perhaps virtual happy hour every night is probably not a good long-term strategy for regaining connection, and trust me, we have not all had the drive to Marie Kondo every junk drawer. So, if you find yourself constantly asking “are the kids going to be alright!?” make sure you are also asking yourself, “How are you doing, too?”

Vanessa Solesbee, CAPP, is president of The Solesbee Group.

The Critical Importance of Community Management in Parking

by Andrew Sachs, MFA, CAPP

Stepping Up to the Plate

Downtown Baltimore’s Harbor Park Garage took community engagement to a new level, feeding the community during the coronavirus crisis

In the spring of 2020, Baltimore, Maryland – and the world – was shaken by the novel coronavirus COVID-19. The city’s St. Patrick’s Day parade was canceled, non-essential employees worked from home, and restaurants were forced to shut their doors.

At Harbor Park Garage, a typically bustling garage located near Baltimore’s Inner Harbor, as traffic slowed to a trickle, our staff kicked into high gear. In addition to taking steps to keep customers and staff safe and healthy, we started thinking about what we could do to help members of our community hit hardest by the virus.

Heart of the Park

First, we reached out to regular parkers who rely on tips for income, meeting with them individually to offer discounts and support. But we wanted to do more.

That’s when Heart of the Park was born—a partnership between the garage and Pierpoint Restaurant, a 20-year old Baltimore institution known for its excellent food.

Our team worked with Pierpoint chef/owner Nancy Longo to figure out a way to inexpensively make high-quality meals. Together, we provide meals to 200 people in need each day. The meals are distributed at the garage; people simply need to show up to receive a free lunch and dinner to heat at home.

Garage as Gateway 

Heart of the Park was inspired by specific needs that came about due to coronavirus, but the initiative is in keeping with Harbor Park’s longstanding philosophy that a parking garage can and should be more than an anonymous repository for cars.

Our garage is a gateway between home and work, dinner out, and other adventures. A happy garage experience—one that puts a smile on the guest’s face—can make any of those activities feel more fun.

Though guests weren’t on their way to the office or to restaurants during the coronavirus crisis, Heart of the Park still helped us generate some smiles—when we needed them more than ever.

Manager as Ambassador

Interacting with the community through Heart of the Park also solidified our belief that while counting parking spaces is an essential part of our job, it’s not the whole job. Our managers also excel at being community ambassadors.

To foster relationships, Harbor Park managers prioritize engagement with people parking in the garage and with nearby businesses. We regularly dine at local restaurants, pop into shops and attractions, and get to know the people who run them (whether or not they are official garage partners). Those visits were put on pause during coronavirus closures, but thanks to Heart of the Park, we were able to deepen our connection with both old friends and new.

The Benefits of Giving Back

The community management approach has opened up many opportunities over the past few years that have, in total, had a significant effect on the garage’s revenue. Likewise, the Heart of the Park initiative has already translated into some tangible benefits for Harbor Park as a business, with an increase in social media followers, high engagement with posts, and coverage by local press outlets.

But even more importantly, it helped all of us at Harbor Park do something to help the people in our community stay afloat. The outpouring of thanks we received was incredibly gratifying for all of our employees and reminded us why we’re proud to be a part of the Baltimore community.

Andrew Sachs, MFA, CAPP  is the President of Harbor Park Garage.

Download Heart of the Park Handout

Contact:

Andrew Sachs
Harbor Park Garage
55 Market Pl
Baltimore, MD 21202-4049 US
Mobile: (310) 476-6100
andrew@gpsparking.com

 

Be Well Among the Disruptions

industry disruptions COVID-19By Kathleen Federici, MEd

The time we are experiencing right now certainly is a disruption—a disturbance or problems that interrupt an event, activity, or process. As an industry, we are not naïve to disruptions; some would dare say innovative disruptions can and have changed our work, organizations, and product lines for the better. The people who comprise the parking, transportation, and mobility industry have experience with disruptions to the way business is conducted, sometimes at a rapid pace. Adaptability and innovative thinking are not strangers to us.

However, what we are experiencing currently is a world-wide, didn’t-see-this-coming type of disruption. Even with this disruption, we can choose to alter our mindset to pursue new and innovative opportunities for growth—both personally, and professionally.

Personally, I am getting to spend more time with my children. We are baking together, we have expanded our fruit and vegetable gardens large enough to be able to give food to our local food bank, and we have played enough backyard bocce ball to qualify for the Olympics. During this disruption, do things that make you feel happy and content.

Professionally, I have included this link to free articles on how to Lead Through the COVID-19 disruption. Hope is what everyone needs right now. Hope inspires commitment, and prompts performance. Hope pulls people forward and invites them to participate in creating a future that’s better than the present. Be well, my friends.

Kathleen Federici, MEd, is IPMI’s director of professional development.

 

Why Personal Resilience Can Make You a Better Leader

By Rita Pagan

IPMI Blog 03-20-20

The true grit of a leader is not how they perform during the good times, but rather how they display emotional strength, courage, and professionalism during the most trying times. It is impossible to demonstrate resilience unless you have gone through difficult times.

I’ve been in that position previously while working a 3,000-person meeting. Our host hotel suffered a kitchen fire and more than 500 attendees, staff, and board members were relocated. Within hours, we had to pack our rooms, climb stairs in the dark, notify attendees, and move an awards dinner that was planned for that evening off-property. It was a whirlwind day, but we pulled it off and with little mayhem—at least from the attendees’ perspective! It defined me and my ability to work under pressure and be calm, collected, and through about the steps that had to be taken.

In this day and age, it’s imperative to have a contingency plan for just about anything—for your office, an event, and even within your own household. Who do you call, where do you go, and what sort of communications need to be put in place?

If you carefully evaluate every mistake, every “fire,” every obstacle, you will uncover a lesson that will be important for you to learn.

Have you saved the date for IPMI’s 2020 Leadership Summit? We’ll be talking resiliency and much more, Oct 8-9 in Raleigh, N.C. Stay tuned for details.

Rita Pagan is IPMI’s events and exhibits manager.

Hit By the Bus—and Smiling

IPMI Blog bus imageBy David M. Feehan

I read with a smile Kim Fernandez’s story about her stupid furnace and brand loyalty. It made me recall an incident that occurred just before Christmas.

I was on my way to visit my son and his family in Brooklyn. It was a lousy night for driving from D.C.—rainy, foggy, and bone-chilling. I had just pulled off the Verrazzano-Narrows Bridge and onto the BQE (the Brooklyn-Queens Expressway), exited at the Fort Hamilton off ramp, and was preparing to turn right on 65th Street. While waiting at stop light, I suddenly felt a bump. I looked to my left and there was an MTA city bus, trying to squeeze between my Jeep and another car.

I started honking and flashing my brights and the bus driver pulled over to the curb. The young driver got out, came around to my driver’s side window, and asked if anyone was injured. I told him I thought it was a minor collision and he looked at the side of my Jeep and then told me he would call his supervisor but it might be awhile before anyone would come. Wanting to make sure I had a record of the accident, I called New York City Police, who promised to send a squad.

Within about 20 minutes, two MTA supervisors arrived. They were very friendly and courteous. One, noticing my Maryland plates, remarked about the Nationals winning the World Series. Before long, we were discussing the 1969 Amazin’ Mets and the 1979 Pittsburgh Pirates. After the supervisor took a number of photos with his cell phone, he explained how I could file a claim and gave me a form with instructions and a number to call. By the time police arrived, we had pretty well settled the issue.

When I returned to Maryland, I found I already had two mailings from MTA with the forms I needed and the instructions for filing a claim. I then received a call from Dominick, a representative of MTA’s legal department, who wanted to check and see if I received the forms and again walked me through the process of filing a claim.

All’s well that ends well. I took the Jeep to my neighborhood body shop, where the owner rubbed out the scratches with some rubbing compound. No harm, no foul.

Who said transit agencies are by nature rude and impossible to deal with? New York’s MTA set an example for other transit and parking systems. There is a lesson here for any public agency, whether transit or parking. Encounters like these can build loyalty or animosity. Your choice.

David M. Feehan is president of Civitas Consultants, LLC.

Sorry, Were You Talking?

man cupping ear to listenBy Cindy Campbell

You’re probably familiar with the important concept of talking less and listening more. Author Susan Cain once wrote, “We have two ears and one mouth and we should use them proportionally.” It’s troubling, then, that so many abandon the practice of listening as they climb the ladder of success. Instead, they fall victim to the notion that because of their professional position, their thoughts and words are somehow more valuable than those of others.

Don’t get me wrong, I’m not pointing outward on this topic. Even with the best intentions, I’ve been guilty of talking too much and listening too little in the past. It can happen to any of us for a number of seemingly good reasons. We’re too busy with the tasks at hand, we may have specific knowledge or experience others haven’t gained yet, or perhaps we’ve received accolades for doing such a good job that we assume we have all the best answers. Whatever the reason, if we start to believe the hype then little by little, we devote less time to actively listening to those around us. In my case, I came to recognize that I was listening less to the thoughts and experiences of others in a misplaced effort to complete tasks for the sake of efficiency.

Ask yourself: Do I model good listening habits? If you aren’t sure, perhaps it’s time for a self-check. How much do you speak when compared with others in your organization? How strong is your tendency to speak more than others? Is your communication style limiting or inhibiting others’ desire to share? When we’re unable to listen more than we talk, we risk the possibility that others will eventually give up and stop trying to help problem-solve.

Take it from an over-communicator: If you can’t listen, you can’t effectively mentor others. At times, it can feel uncomfortable to simply listen without commenting, but the effort is well worth it.

Cindy Campbell is IPMI’s senior training and development specialist.

Growing Pains: Points to Ponder

full parking signBy Teri Morkunas, CAPP

Those who work in bustling city parking facilities have a real challenge. You have major corporations moving in that buy up all of the monthly parking in garages in anticipation of future need and do not use the space because they have not completed their move. The move may be months away, so your garage may be only at 50 or 60 percent capacity.

As an operator, you want to maximize revenue. The monthly parking rates are usually about half the cost of the daily transient rate. What to do–oversell your monthly parking? If one were to do that, what would happen when the company finally moves in and uses all the space? Point to ponder.

Another option would be to open up for transient parkers. This must be closely monitored as not to oversell and not have any monthly parking. Those customers are your commuters, tourists, and day transients, and the nightlife/event crowd. To accommodate all, we have to make sure that we do not oversell in one area so that the others suffer.

It is a good problem to have, but it is a daily juggling act for the manager to maximize revenue while accommodating everyone.

Teri Morkunas, CAPP, is senior facility manager with SP+.

Are You Too High Up to Bend Down?

Woman bending over to pick up trashBy Jennifer Carroll

My management philosophy is to lead by example. If I can do it, you can do it too. In my first parking manager position, I worked in all the different positions we had–cashier, auditor, shuttle driver, etc. I remember when I trained with someone in maintenance, he said, “Now you can go sit in the office and take a break.”

“Is that what you are going to do,” I asked. He said, “No, I am going to clean the bathrooms.” I said, “Well, if you are going to clean the bathrooms, I am going to clean the bathrooms too!” So we did.

Having a dirty parking lot is poor management, whether it is a restaurant, office building, department store, or airport. It sets the tone and gives the first impression of the building. It says either, “We don’t care how dirty things look or are,” or “We pride ourselves for being clean inside and out.” Maybe I am too picky, but I notice these things–if there are cigarette butts all over a restaurant parking lot, will the kitchen be dirty too? If there are food wrappers all around the parking lot of a hospital, do they care about how clean their instruments are?

It’s important to set an example for your team and pick up some trash. Now I am not suggesting that you pick up all trash you see everywhere, but if a member of your team catches you doing it, they are more likely to do it, too. So let’s pitch in to be a great example and maybe even save some labor dollars while we do it!

Jennifer Carroll is regional director with REEF PARKING.