Understanding Your Role in Effective Customer Service Learn basic concepts related to the delivery of customer service, including dimensions of customer service and customer acknowledgment. Instructor: Cindy Campbell Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
Wednesday April 29, 2020- 2:00 PM EST Free Online Shoptalk: Planning for Future Municipal On-Street Operations Access Recording here IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including how we plan for municipal on Read More »
How to Succeed in a Changing Workplace (Three Part Series) Review the three phases of change and steps to effectively implement change. Session 2: Identifying the Phases of Change Instructor: Kim Jackson, CAPP Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
Key Components to Composing Effective Emails Review the potential benefits and detriments of email communication and explore ways to resolve issues and make effective connections with email recipients. Instructor: Matt Penney Limited to 25 registrants. Registration coming soon. $30 per attendee, or $75 for any three frontline Friday sessions.
Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus Download the Shoptalk here. IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including how we plan for municipal on street operations Read More »
How to Succeed in a Changing Workplace (Three Part Series) – Session 3: Changing Group Dynamics Review the three phases of change and steps to effectively implement change. Instructor: Kim Jackson, CAPP Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
Effective Communication: The Importance of Active Listening Discuss effective communication methods and techniques that can be used when interacting with difficult customers. Instructor: Cindy Campbell Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
Wednesday May 13, 2020- 2:00 PM EST Free Online Shoptalk: Municipalities, Finance, & Recovery: Current Challenges and Next Steps Pre-Registration is required to attend. Free to all Industry Professionals Access the Recording here Join IPMI for our next online Shoptalk diving into cars, cash, and financial impacts to operations. Read More »
Free Online Shoptalk: How to Not Suck at Virtual Networking Friday May 15, 2020 11 am-12 pm ET Free to all industry professionals Access Recording here Networking is such a personal activity—it is not a one-size-fits-all practice. It’s easy to get bogged down in the details and miss out Read More »
Effective Business Communication Identify key communication issues; create concise, on-topic communication; and explore the concept of win/win communication opportunities. Instructor: Matt Penney Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.