Frontline Fridays: How to Succeed in a Changing Workplace, Session 1: Understanding Your Reaction to Change Define workplace change and describe the change IQ continuum. Instructor: Kim Jackson, CAPP Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
Understanding Your Role in Effective Customer Service Learn basic concepts related to the delivery of customer service, including dimensions of customer service and customer acknowledgment. Instructor: Cindy Campbell Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
Parksmart Advisors lead clients through the certification process for sustainable parking structures. The Parksmart program is now offered under by the USGBC/GBCI alongside the suite of LEED and other sustainability rating systems. IPMI is the USGBC Education Partner providing the education required to earn this valuable certificate. This is a four-day Read More »
Wednesday April 29, 2020- 2:00 PM EST Free Online Shoptalk: Planning for Future Municipal On-Street Operations Access Recording here IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including how we plan for municipal on Read More »
Parksmart Advisors lead clients through the certification process for sustainable parking structures. The Parksmart program is now offered under by the USGBC/GBCI alongside the suite of LEED and other sustainability rating systems. IPMI is the USGBC Education Partner providing the education required to earn this valuable certificate. This is a four-day Read More »
How to Succeed in a Changing Workplace (Three Part Series) Review the three phases of change and steps to effectively implement change. Session 2: Identifying the Phases of Change Instructor: Kim Jackson, CAPP Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
Key Components to Composing Effective Emails Review the potential benefits and detriments of email communication and explore ways to resolve issues and make effective connections with email recipients. Instructor: Matt Penney Limited to 25 registrants. Registration coming soon. $30 per attendee, or $75 for any three frontline Friday sessions.
Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus Download the Shoptalk here. IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including how we plan for municipal on street operations Read More »
How to Succeed in a Changing Workplace (Three Part Series) – Session 3: Changing Group Dynamics Review the three phases of change and steps to effectively implement change. Instructor: Kim Jackson, CAPP Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
Effective Communication: The Importance of Active Listening Discuss effective communication methods and techniques that can be used when interacting with difficult customers. Instructor: Cindy Campbell Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.