Managing Conflict: Our Role in Resolving Workplace Conflict Review the four sources of workplace conflict, explore resolution strategies based on the needs of others, and examine the importance of active listening. Instructor: Cindy Campbell Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
On-Demand Webinar: $35.00 for IPMI Members, $85.00 for Non-Members Description: Arizona State University has done over the past five years to create a safe environment for pedestrians to be able to walk around campus without being hit by skateboarders, bikes, carts, and facility vehicles. This case study will start with Read More »
Developing Workplace Resilience Review the concept of workplace resilience, discuss the importance of developing personal and professional resilience, and identify individual “attitude anchors” to maintain resilience. Instructor: Cindy Campbell Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
How to Succeed in a Changing Workplace (Three Part Series) Session 2: Identifying the Phases of Change Review the three phases of change and steps to effectively implement change. Instructor: Kim Jackson, CAPP Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
How to Succeed in a Changing Workplace (Three Part Series) – Session 3: Changing Group Dynamics Review the three phases of change and steps to effectively implement change. Instructor: Kim Jackson, CAPP Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
Key Components to Composing Effective Emails Review the potential benefits and detriments of email communication and explore ways to resolve issues and make effective connections with email recipients. Instructor: Matt Penney Limited to 25 registrants. Registration coming soon. $30 per attendee, or $75 for any three Frontline Friday sessions.
Effective Business Communication Identify key communication issues; create concise, on-topic communication; and explore the concept of win/win communication opportunities. Instructor: Matt Penney Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
Team Dynamics and their Effect on Organizational Agility Identify challenging team dynamics, recognize the effects of organizational change, and review the steps required to improve individual and organizational responsiveness. Instructor: Cindy Campbell Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
How to Succeed in a Changing Workplace (Three Part Series) – Session 3: Changing Group Dynamics Review the three phases of change and steps to effectively implement change. Instructor: Kim Jackson, CAPP Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.
Effective Communication: The Importance of Active Listening Discuss effective communication methods and techniques that can be used when interacting with difficult customers. Instructor: Cindy Campbell Limited to 25 registrants. $30 per attendee, or $75 for any three Frontline Friday sessions.